Open to opportunities

Deborah Anumudu

@deborahanumudu

Message

Skilled Customer Support professional in ensuring seamless user experiences and issue resolution.

Nigeria

Message

What I'm looking for

I seek a role that fosters growth, values customer feedback, and promotes collaboration.

I am a dedicated Customer Support professional with experience in customer engagement, onboarding, and issue resolution. I excel at delivering exceptional service by understanding customer needs, providing timely solutions, and enhancing product adoption. My ability to communicate effectively and work collaboratively ensures seamless customer experiences. I am passionate about problem-solving and continuously improving support processes to drive customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Raenest

Apr 2024 - Present (1 year 1 month)

As a Customer Support Specialist, I handle escalated cases and conduct thorough analysis of complex payment issues. I contribute to customer support strategies and provide specialized technical support to enhance customer satisfaction.

Customer Support Problem Solving Technical Support Payment Processing Customer Satisfaction

Customer Experience Analyst

Flutterwave

May 2023 - May 2024 (11 months)

In my role as a Customer Experience Analyst, I contributed to revenue growth through upselling and achieved a 95% customer satisfaction rating by managing daily customer interactions and collaborating with product teams for improvements.

Upselling Customer Satisfaction Live Chat Support Customer Onboarding

Customer Service Team Lead (LiveChat)

Jumia Nigeria

Apr 2022 - Apr 2023 (1 year)

As a Customer Service Team Lead, I resolved over 100 customer complaints daily, achieving high CSAT scores and managing team performance through evaluations and feedback.

Team Leadership Communication Time Management Customer Feedback Analysis

Customer Experience Management

Jumia Nigeria

Apr 2021 - Apr 2022 (1 year)

In this role, I analyzed customer feedback and developed resolutions to improve customer experience, while also supporting process improvements and responding to inquiries via social media.

Customer Feedback Analysis Process Improvement Social Media Management Customer Inquiry Resolution Communication Policy Development

Customer Service Representative

Jumia Nigeria

Oct 2017 - Apr 2021 (3 years 6 months)

As a Customer Service Representative, I managed inbound and outbound calls, resolved customer issues, and coordinated team activities to ensure efficient operations.

Customer Service Team Coordination Communication