Looking for a job

Deborah Kamukama

@deborahkamukama

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Customer relations and sales professional driving partnerships and operational efficiency.

Uganda

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What I'm looking for

I seek a collaborative role where I can lead customer-focused growth, manage partnerships, improve operations, and advance into broader commercial leadership.

I am an energetic self-starter with strong experience in customer relations, sales, strategic partnerships and marketing. I have a track record of improving profitability and operational efficiency, including implementing a vendor management system that increased efficiency by 30% and initiatives that improved customer satisfaction by 10%.

My banking background includes roles in payments, KYC, account opening and team leadership where I managed high-volume transactions, reconciliations and compliance activities while meeting sales targets. I combine data-informed decision making with interpersonal skills to grow portfolios and deliver results.

I am resourceful, organized and project-focused, with experience coordinating cross-functional teams, managing vendors and supporting audit and compliance requirements. I am motivated to join organizations that value collaboration, measurable impact and opportunities to lead customer-centric growth initiatives.

Experience

Work history, roles, and key accomplishments

Current

Marketing Manager

Current

Magic African Safaris

Jun 2021 - Present (4 years 5 months)

Managed office operations, vendor relations and tours, implemented a vendor management system that increased efficiency by 30% and improved profitability by 10% while raising customer satisfaction by 10%.

Vendor Management Marketing Strategy Partnership Development Operations Management Customer Satisfaction Sales Strategy Microsoft Office

Senior Officer Domestic Payments

Diamond Trust Bank

Sep 2019 - May 2021 (1 year 8 months)

Processed high-volume domestic payments (~1,000/day), prepared accurate reconciliations and ensured timely funds delivery while supporting audit and compliance processes.

Payments Processing Reconciliations Compliance Audit Support Cash Handling Customer Service Documentation Microsoft Office

Team Leader Account Opening

I&M Bank

Jan 2018 - Aug 2019 (1 year 7 months)

Led account opening, cheque book and ATM production and drove portfolio growth through cross-selling and sales promotions to meet targets.

ATM Cheque Production Sales Cross Selling Customer Education Portfolio Growth Consumer Protection Branch Operations

KYC Officer

I&M Bank

Mar 2017 - Dec 2017 (9 months)

Reviewed and processed customer documentation, conducted due diligence and risk assessments, and maintained accurate client records to support compliance.

KYC Due Diligence Risk Assessment Data Entry Compliance Customer Service Reporting

Insurance Risk Advisor

Sanlam Uganda

Jan 2015 - Feb 2017 (2 years 1 month)

Advised clients on insurance needs, analyzed risk profiles and created customized financial proposals to match client goals and increase policy uptake.

Risk Analysis Proposals Client Meetings Sales Microsoft Office

Administrative Assistant Intern

Uganda Revenue Authority

Jun 2015 - Aug 2015 (2 months)

Provided administrative support including document preparation, mail and call handling, and updated customer information, reducing data entry errors by 50%.