Deborah Kamukama
@deborahkamukama
Customer relations and sales professional driving partnerships and operational efficiency.
What I'm looking for
I am an energetic self-starter with strong experience in customer relations, sales, strategic partnerships and marketing. I have a track record of improving profitability and operational efficiency, including implementing a vendor management system that increased efficiency by 30% and initiatives that improved customer satisfaction by 10%.
My banking background includes roles in payments, KYC, account opening and team leadership where I managed high-volume transactions, reconciliations and compliance activities while meeting sales targets. I combine data-informed decision making with interpersonal skills to grow portfolios and deliver results.
I am resourceful, organized and project-focused, with experience coordinating cross-functional teams, managing vendors and supporting audit and compliance requirements. I am motivated to join organizations that value collaboration, measurable impact and opportunities to lead customer-centric growth initiatives.
Experience
Work history, roles, and key accomplishments
Marketing Manager
Magic African Safaris
Jun 2021 - Present (4 years 5 months)
Managed office operations, vendor relations and tours, implemented a vendor management system that increased efficiency by 30% and improved profitability by 10% while raising customer satisfaction by 10%.
Senior Officer Domestic Payments
Diamond Trust Bank
Sep 2019 - May 2021 (1 year 8 months)
Processed high-volume domestic payments (~1,000/day), prepared accurate reconciliations and ensured timely funds delivery while supporting audit and compliance processes.
Team Leader Account Opening
I&M Bank
Jan 2018 - Aug 2019 (1 year 7 months)
Led account opening, cheque book and ATM production and drove portfolio growth through cross-selling and sales promotions to meet targets.
KYC Officer
I&M Bank
Mar 2017 - Dec 2017 (9 months)
Reviewed and processed customer documentation, conducted due diligence and risk assessments, and maintained accurate client records to support compliance.
Insurance Risk Advisor
Sanlam Uganda
Jan 2015 - Feb 2017 (2 years 1 month)
Advised clients on insurance needs, analyzed risk profiles and created customized financial proposals to match client goals and increase policy uptake.
Administrative Assistant Intern
Uganda Revenue Authority
Jun 2015 - Aug 2015 (2 months)
Provided administrative support including document preparation, mail and call handling, and updated customer information, reducing data entry errors by 50%.
Education
Degrees, certifications, and relevant coursework
Makerere University
Bachelor of Arts, Social Science
2013 - 2016
Completed a Bachelor of Arts in Social Science with a minor in Social Planning from Makerere University between 2013 and 2016.
Makerere University
Diploma, Networking
2011 - 2012
Completed a Diploma in Cisco Certified Networking Associate at Makerere University from 2011 to 2012.
Makerere University
Certificate, Accounting / Bookkeeping
2011 - 2011
Obtained a Certificate in QuickBooks from Makerere University in November 2011.
Makerere University
Certificate, Computer Applications
2010 - 2010
Completed a Certificate in Computer Application at Makerere University in January 2010.
Mpoma Royal College
Uganda Advanced Certificate of Education, General Secondary Education
2008 - 2009
Completed the Uganda Advanced Certificate of Education at Mpoma Royal College from 2008 to 2009.
Sharing Youth Centre
Uganda Certificate of Education, General Secondary Education
2004 - 2007
Completed the Uganda Certificate of Education at Sharing Youth Centre between 2004 and 2007.
Bwaise Parent Primary School
Primary Leaving Examination Certificate, Primary Education
1997 - 2003
Completed the Primary Leaving Examination at Bwaise Parent Primary School from 1997 to 2003.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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