Apio Comfort

Lead planning and delivery of operational projects across sites, coordinating field teams, service providers and stakeholders to agreed timelines. Build and manage relationships with service providers and clients, resolving issues and tracking corrective actions through to completion.

Managed a portfolio of key accounts, growing sales through regular customer engagement, needs assessment and tailored follow-up. Used sales performance data to track results against targets, identify gaps and act on growth opportunities.

Drove customer acquisition and onboarding for a fintech health-savings product, explaining benefits and converting leads into active customers. Maintained accurate customer records and tracked lead outcomes to support product uptake and retention.

Supported customer loan applications end-to-end, guiding customers through requirements and documentation. Prioritised follow-up on accounts and resolved customer requirements while maintaining confidentiality and trust.

Reviewed customer portfolios to prioritise follow-up, recover outstanding accounts and maintain strong customer relationships. Documented outcomes and kept customer records accurate to support collections and retention.

Currently enrolled in the Full Stack Web Engineering Programme, expected to continue beyond the current date.

Completed a Data Analysis short course.

Completed the Uganda Advanced Certificate of Education.

Completed an Advanced Certificate in Data Science and Business Analytics.

Completed a Certificate in Business Management.

Pursued a Bachelor's degree in Data Analytics and Business Science.

Completed the Foundations of Software Development program.