erina nampiima

Led operations across 5 branches and 108 employees, managing approximately 20,000 active loans. Reduced operating costs by 40% and improved loan turnaround time to about 2.5 hours.

Led a 21-person branch team, increasing branch performance by 50% and managing about 300 motorcycle loan disbursements per month. Improved efficiency through cross-functional training and cost reduction initiatives.

Led an 18-person branch team during a leadership transition, maintaining performance through coaching and teamwork. Improved customer experience by reducing operational delays.

Processed approximately 200 motorcycle loan applications per month, recognized as the best-performing onboarding officer. Improved customer experience by completing onboarding in about 1.3-1.5 hours and created an Excel fraud tracker.

Ranked among top performers in accounts and loans sales, generating business through field visits, referrals, and corporate visits. Initiated relationships with Uber and Orange Taxi, creating new business development opportunities.

Sold professional development workshops to CEOs and senior executives across the Middle East through outbound calls and emails. Conducted approximately 45 successful sales conversations per day and managed CRM activity.

Bachelor of Arts in Economics from Makerere University, Uganda, from 2011 to 2015.