Open to opportunities

Deborah Ginikachukwu Ekwonye

@deborahginikachukwue

Message

I'm a proactive Virtual Assistant and Customer Support Specialist delivering reliable administrative support.

Nigeria

Message

What I'm looking for

I'm seeking a remote-friendly VA or customer support role where I can use CRMs and project tools to support client communication, take ownership of tasks, and grow within a collaborative, process-driven team.

I'm a proactive Virtual Assistant and Customer Support Specialist with 3+ years of hands-on experience supporting teams in fintech and construction. I manage client communication, scheduling, data entry, and CRM updates to keep operations running smoothly.

I routinely use CRMs and ticketing platforms such as Zoho CRM and Freshdesk, and I work with project and time tools like Asana, Trello, Google Calendar, Clockify, and Toggl to track tasks and resolutions. I’ve handled onboarding, transaction escalations, and performance reporting while maintaining accurate logs and documentation.

I anticipate needs, prioritize attention to detail, and deliver dependable admin and customer-facing support that reflects a client’s brand and values. I’m focused on taking pressure off teams so they can concentrate on core business goals.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Construction Company

Jan 2024 - Present (1 year 7 months)

Coordinate internal communication, schedule meetings, track project tasks, and prepare digital reports while managing client records in Zoho CRM to improve project follow-ups and administrative efficiency.

Zoho Asana Trello Google Workspace Calendar Management Data Entry document preparation Remote Collaboration

Customer Support Assistant

POS Services Company

Jan 2021 - Jan 2024 (3 years)

Provided real-time phone, email, and chat support, handled transaction escalations via Freshdesk, and onboarded new agents while maintaining performance logs and resolution tracking.