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Chinemerem Okwara

@chinemeremokwara

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Organized virtual assistant delivering efficient customer support, calendar management, and administrative operations.

Nigeria

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What I'm looking for

I’m looking for a dynamic support role where I can streamline operations, manage communications and calendars, grow with a collaborative team, and contribute to measurable efficiency gains.

I am a detail-oriented virtual assistant with over two years of experience in customer support, appointment scheduling, email management, and administrative assistance. I streamline operations using tools like Zendesk, Intercom, Asana, Trello, Notion and Google Suite to ensure seamless communication and effective follow-ups.

I have improved operational efficiency through process improvements and strong client communication, achieving measurable satisfaction and productivity gains. I seek a dynamic role where I can leverage my organizational skills, CRM proficiency, and problem-solving abilities to support business growth and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

Student Industrial Trainee

Ebonyi State Fire Service

Dec 2022 - Jun 2023 (6 months)

Provided administrative support, maintained records, managed schedules, and served as first point of contact for distress calls, streamlining workflows to improve daily operational efficiency.

Administrative Support Record keeping Scheduling Team Coordination

Customer Service Representative

Krixes’s Interior Resources

Aug 2019 - Feb 2021 (1 year 6 months)

Delivered phone, email, and live chat support achieving an 80% satisfaction rate, coordinated meetings and appointments, and helped streamline workflows to boost operational efficiency by 25%.

Customer Support Live Chat Phone Support Email Support Scheduling CRM Workflow Optimization Zendesk

Sales Representative

Divine Love Bakery

Mar 2016 - Jan 2019 (2 years 10 months)

Prospected and engaged customers via cold calls and email outreach, maintained client relationships, and managed the sales pipeline using CRM tools to inform business decisions.

Sales Cold Calling Lead Generation CRM (Salesforce)HubSpot Pipedrive Reporting Client Relationship Management

Virtual Assistant

Transekulu

Provided virtual administrative support including calendar and email management, appointment scheduling, and customer communication to streamline operations and improve follow-up efficiency.

Calendar Management Zendesk Intercom Google Suite Asana Customer Support Administrative Support

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Science, Environmental Management

2018 - 2023

Completed a Bachelor of Science in Environmental Management at Nnamdi Azikiwe University from 2018 to 2023, focusing on environmental systems and management practices.