deborah adu

I've supported banking operations and electronic payments for over 15 years, resolving transaction issues and helping customers navigate digital banking services.

At Premium Trust Bank, I investigated transaction exceptions across electronic banking channels, reviewed customer and operational accounts for discrepancies, and prepared mid-month and monthly reconciliation reports. I also worked closely with settlement, operations, and support teams to resolve outstanding entries promptly.

During my time at Fidelity Bank Plc, I supported debit cards, credit cards, ATMs, online banking, and electronic payment services. I investigated complaints, failed transactions, and payment disputes while maintaining accurate transaction records and managing ATM operations.

I've supervised and trained more than 20 staff members, combining operational discipline, customer support, reconciliation, and issue resolution to deliver reliable financial service outcomes.