Chinwe Ezeh
@chinweezeh
Finance professional specializing in digital banking and customer experience.
NigeriaWhat I'm looking for
I am a finance and banking professional with over five years' experience in customer service, banking operations, and digital solutions. I have a strong track record in transaction processing, cash reconciliation, and client onboarding, and I focus on applying fintech tools and process optimisation to improve efficiency and customer experience.
I collaborate effectively with distributed teams using remote tools like Zoom, Microsoft Teams, and Slack, and I have driven measurable results such as a 30% increase in online banking adoption and acquisition of 100+ clients generating deposits above ₦50M. I bring a customer-first mindset, technical familiarity with Power BI and SQL, and a commitment to scaling operations and reducing errors.
Experience
Work history, roles, and key accomplishments
SBTeller & Digital Banking Support
Stanbic IBTC Bank
Sep 2018 - Present (7 years 1 month)
Processed 150+ daily transactions with 100% accuracy and drove a 30% increase in online banking adoption by educating clients on digital platforms; managed ATM dual-custody operations with zero reconciliation discrepancies.
Administrative Assistant
Zhongtian Construction Nigeria Ltd
Sep 2019 - Jul 2020 (10 months)
Managed purchase orders and invoices and digitized 500+ records to improve document retrieval efficiency by 25% and reduced client response times by 30% through coordinated communications.
SBDirect Sales Agent
Sterling Bank
May 2017 - Jul 2018 (1 year 2 months)
Acquired 100+ clients and generated deposits exceeding ₦50M while achieving 115% of quarterly sales targets and increasing digital platform adoption by 35% through client onboarding and cross-selling.
Education
Degrees, certifications, and relevant coursework
NUNnamdi Azikiwe University
Bachelor of Science, Marketing
Completed a Bachelor of Science in Marketing from Nnamdi Azikiwe University, focusing on marketing principles and applications.
NUNnamdi Azikiwe University
Diploma in Marketing, Marketing
Grade: Second Class Upper Division
Earned a Diploma in Marketing with Second Class Upper Division from Nnamdi Azikiwe University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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