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Chinwe Ezeh

@chinweezeh

Finance professional specializing in digital banking and customer experience.

Nigeria
Message

What I'm looking for

I seek a role in digital banking or operations where I can improve customer experience, scale processes, and work with distributed teams using fintech tools.

I am a finance and banking professional with over five years' experience in customer service, banking operations, and digital solutions. I have a strong track record in transaction processing, cash reconciliation, and client onboarding, and I focus on applying fintech tools and process optimisation to improve efficiency and customer experience.

I collaborate effectively with distributed teams using remote tools like Zoom, Microsoft Teams, and Slack, and I have driven measurable results such as a 30% increase in online banking adoption and acquisition of 100+ clients generating deposits above ₦50M. I bring a customer-first mindset, technical familiarity with Power BI and SQL, and a commitment to scaling operations and reducing errors.

Experience

Work history, roles, and key accomplishments

Stanbic IBTC Bank logoSB
Current

Teller & Digital Banking Support

Stanbic IBTC Bank

Sep 2018 - Present (7 years 1 month)

Processed 150+ daily transactions with 100% accuracy and drove a 30% increase in online banking adoption by educating clients on digital platforms; managed ATM dual-custody operations with zero reconciliation discrepancies.

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University logoNU

Nnamdi Azikiwe University

Bachelor of Science, Marketing

Completed a Bachelor of Science in Marketing from Nnamdi Azikiwe University, focusing on marketing principles and applications.

Nnamdi Azikiwe University logoNU

Nnamdi Azikiwe University

Diploma in Marketing, Marketing

Grade: Second Class Upper Division

Earned a Diploma in Marketing with Second Class Upper Division from Nnamdi Azikiwe University.

Tech stack

Software and tools used professionally

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Chinwe Ezeh - Teller & Digital Banking Support - Stanbic IBTC Bank | Himalayas