Barakat Olatunji

I’m a technology-savvy customer service and financial operations specialist with 4+ years of experience in fast-paced banking environments. I manage high-volume financial transactions and deliver exceptional customer support, with a proven focus on accuracy, risk reduction, and operational excellence.

At United Bank of Africa (UBA), I process 120+ financial transactions daily while maintaining 100% accuracy. I also manage cash inventory and vault operations, conduct daily reconciliations, and coordinate project initiatives like new product launches and customer onboarding campaigns. I’ve improved transaction processing efficiency by 30% through streamlined methodologies and workflow optimization.

Previously at First City Monument Bank (FCMB), I provided first-call resolution for complex account-related inquiries and supported high-volume transaction settlement and end-of-day reporting. I handled ATM cash inventory and vendor coordination, and I implemented customer education initiatives on security measures and fraud prevention. I also supported account opening, KYC verification, and customer onboarding procedures.

I’m highly proficient with financial software such as Finacle, Flexcube, and SAP FICO, alongside advanced Microsoft Office 365 (including Excel reporting tools). I enjoy mentoring new team members and interns, documenting processes, and using technology to automate routine work and reduce manual errors—especially in roles that support remote customer service, transaction processing, project coordination, and financial operations.