BYBello Yetunde
@bellodamilola
Customer-focused financial services professional with 6+ years in customer support and financial advising.
NigeriaWhat I'm looking for
I am a customer-focused financial services professional with over six years' experience across banking, microfinance and financial advisory roles. I specialize in customer relationship management, POS/card reconciliation, transaction processing and digital banking support.
At UBA Group I managed high-volume inquiries and led reconciliation efforts that reduced settlement discrepancies, collaborating closely with merchants and agents to ensure timely transaction settlements. I build detailed reports using MS Excel and proprietary banking platforms to support account reconciliation and management review.
As a Financial Advisor I create and implement personalized financial plans, analyse financial statements for credit assessment and advise clients on investments, savings and pensions to help achieve long-term goals. Previously I successfully onboarded customers and promoted digital banking adoption at Blue Ridge Microfinance and Union Bank.
I bring strong problem-solving skills, regulatory awareness and excellent communication, and I am seeking a role where I can continue to enhance customer satisfaction and contribute to organizational growth in the financial or service industry.
Experience
Work history, roles, and key accomplishments
Financial Advisor
Page Financials
Aug 2025 - Dec 2025 (4 months)
Advised individuals and organizations on financial planning, investments, savings and pensions, creating personalized plans and performing financial statement analysis and risk assessment to support client goals.
UGCustomer Service Specialist
UBA Group
Nov 2020 - Jun 2024 (3 years 7 months)
Managed high-volume customer inquiries and resolved POS/card reconciliation issues, collaborating with merchants and agents to reduce settlement discrepancies and producing reconciliation reports for management.
Onboarding Officer
Blue Ridge Microfinance Bank
Oct 2019 - Nov 2020 (1 year 1 month)
Onboarded new customers and promoted digital banking products, guided clients through loan applications and repayment plans, and increased product adoption via phone-based personalized service.
UNCustomer Service Representative
Union Bank of Nigeria
Jan 2019 - Oct 2019 (9 months)
Provided frontline support for banking customers, assisted with digital and USSD platforms to improve digital adoption, and resolved account and service inquiries promptly.
FBTeller / Customer Service Officer
Fidelity Bank
Mar 2018 - Dec 2018 (9 months)
Processed high-volume transactions including deposits, withdrawals and transfers with accuracy, responded to customer inquiries, and ensured compliance with banking regulations.
Education
Degrees, certifications, and relevant coursework
YTYaba College of Technology
Higher National Diploma, Biochemistry
2018 - 2021
Completed a Higher National Diploma (H.N.D.) in Biochemistry with coursework and practical lab experience from October 2018 to October 2021.
Federal Polytechnic, Ede
Ordinary National Diploma, Science Laboratory Technology
2015 - 2017
Obtained an Ordinary National Diploma (O.N.D.) in Science Laboratory Technology from November 2015 to December 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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