Debjit Das
@debjitdas1
Operations and CRM professional driving lead conversion, pipeline hygiene, and customer success across SaaS-like growth teams.
IndiaWhat I'm looking for
I’m an operations-focused professional with 3.7+ years of experience across sales operations, CRM management, and customer engagement. I’m known for managing high-volume pipelines, improving lead conversion through structured follow-ups, and keeping data accurate for fast decision-making.
In my current Senior Sales & Operations Associate role at LearnNex, I managed a daily student pipeline of 180–200 inbound/outbound calls and achieved a 25–30% conversion rate through objection handling. I owned the end-to-end enrollment lifecycle—tracking inquiries, running follow-ups, and closing payments—using LeadSquared CRM and Google Sheets, while mentoring and onboarding junior associates and handling escalations.
I’ve also driven client acquisition and onboarding workflows at Fitelo through high-volume outbound calling, maintaining precise CRM records for pipeline reporting. With strong tools expertise in Zoho CRM, LeadSquared, and Excel (VLOOKUP/XLOOKUP, Pivot Tables), I’m seeking a remote Operations, Customer Success, or CRM Operations role in SaaS, EdTech, or FinTech.
Experience
Work history, roles, and key accomplishments
Senior Sales & Ops Associate
LearnNex
Mar 2025 - Feb 2026 (11 months)
Managed a daily inbound/outbound student pipeline of 180–200 calls and drove 25–30% conversion through structured objection handling. Owned the end-to-end enrollment lifecycle (inquiry tracking to payment closure) in LeadSquared, maintained CRM data accuracy, and mentored junior associates while coordinating with operations and finance to resolve onboarding issues.
Business Development Executive
Fitelo
Dec 2024 - Mar 2025 (3 months)
Conducted 120–150 daily outbound calls for client acquisition, achieving 10–15% conversion via consultative engagement. Managed client onboarding workflows, coordinated post-enrollment follow-ups, and tracked lead status in CRM tools to support accurate pipeline reporting.
Sales Executive - Jewellery
Radha Krishna Jewellery
Mar 2022 - Oct 2024 (2 years 7 months)
Handled 100–150 daily customer interactions with personalized product consultations and consistently achieved 80–100% of monthly sales targets. Maintained customer and sales records in spreadsheets, supported inventory tasks, and completed daily reporting.
Education
Degrees, certifications, and relevant coursework
Maharaja Bir Bikram College
Bachelor of Arts, Arts & Humanities
2020 - 2023
Earned a Bachelor of Arts in Arts & Humanities from Maharaja Bir Bikram College (Agartala, Tripura) from Aug 2020 to Aug 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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