Open to opportunities

Bulbul Koul

@bulbulkoul

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Sales Operations professional skilled in CRM, data analysis, and process optimization.

India

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What I'm looking for

I seek a remote or hybrid role where I can lead CRM optimization, build data-driven sales processes, improve customer experience, and contribute to measurable revenue growth.

I am a Sales Operations professional with 5+ years' experience optimizing CRM workflows, analyzing sales data, and delivering actionable insights to drive revenue growth. I specialize in Microsoft Dynamics and Salesforce CRM management, advanced Excel, Power BI, SQL, and dashboarding to improve KPI visibility and reduce reporting turnaround times.

I collaborate effectively with cross-functional teams to streamline onboarding and client experience, having led onboarding for 30+ global clients monthly and implemented process improvements that cut reporting time by 20%. I hold a Post Graduate Program in Business Analysis from Purdue University and have repeatedly been recognized for performance excellence.

Experience

Work history, roles, and key accomplishments

Client Acquisition Manager

IBRANDtech Solutions Pvt Ltd

Apr 2023 - Mar 2025 (1 year 11 months)

Managed CRM operations and client onboarding for 30+ global clients monthly, improved lead quality through data accuracy and performance tracking, and implemented process changes that reduced reporting turnaround time by 20%.

Microsoft Dynamics CRM Management Power BI SQL Sales Reporting Process Optimization Onboarding

Business Development Manager

Omunim Software Pvt Ltd

Apr 2019 - Nov 2022 (3 years 7 months)

Improved B2B sales operations and campaign performance using CRM, Excel and Google Analytics, resolved escalations via root cause analysis, and optimized workload distribution to boost team performance and retention.

Salesforce CRM Google Analytics Excel SQL Pipeline Analysis

Education

Degrees, certifications, and relevant coursework

Purdue University (Post Graduate Program in Business Analysis)

Post Graduate Program in Business Analysis, Business Analysis

2025 - 2025

Completed a remote Post Graduate Program in Business Analysis covering business analysis methodologies, data analysis, and tools.

Google

Google Digital Marketing Certificate, Digital Marketing

2023 - 2023

Completed the Google Digital Marketing Certificate covering digital marketing fundamentals and analytics.

Jaipur Engineering College & Research Centre

Bachelor of Computer Science, Computer Science

2013 - 2017

Completed a Bachelor of Computer Science from Rajasthan Technical University, focusing on core computer science subjects and practical engineering coursework.