Debbie Kauffman
@debbiekauffman
IT Quality Analyst and Business Analyst skilled in QA, requirements, and Agile delivery.
United StatesWhat I'm looking for
I am an experienced IT Quality Analyst and Business Analyst with over eight years executing dual roles across government, healthcare, mortgage, and enterprise environments. I established QA departments, implemented testing standards and processes, authored test suites in TFS/DevOps, and led UAT and release activities while facilitating stakeholder engagement and requirement elicitation.
My work spans functional, system, integration, and regression testing using tools like TFS Test Manager, HP Quality Center, JIRA Agile, SOAP UI, and MS SQL Server. I have a track record of improving inter-departmental communication and business processes, recognized with an Unsung Hero award, and I consistently act as a Product Owner or liaison to drive delivery and business-aligned solutions.
Experience
Work history, roles, and key accomplishments
IT Quality Analyst
Etchasoft Inc
Jul 2019 - Oct 2025 (6 years 3 months)
Performed dual Quality Analyst and Business Analyst roles for a state government civil and criminal justice web solution; established the QA department, implemented standard testing procedures, and developed test suites in TFS/DevOps while leading UAT and release activities.
Sr. IT Quality Analyst
One Call Care Management
May 2017 - Jul 2019 (2 years 2 months)
Coordinated and led QA testing phases for workers' compensation applications, defined requirements and design documents, and developed test plans and scripts using tools such as SOAP UI and MS SQL Server.
Lead IT Quality Analyst
Critical Alert
Jan 2015 - Apr 2017 (2 years 3 months)
Led testing and Product Owner activities for a nurse call solution in a .NET 4.6 environment, elicited requirements, managed product and sprint backlogs, and spearheaded UAT with stakeholders, improving inter-departmental processes.
IT Business Analyst
MSI
Sep 2014 - Jan 2015 (4 months)
Performed functional testing and product owner duties for mortgage BPO and hazard claim .NET applications, elicited requirements and used JIRA Agile to manage development and testing activities.
IT Technical Writer
Vistakon
Jul 2014 - Aug 2014 (1 month)
Elicited requirements from business and IT stakeholders and authored business requirements and functional specifications for a contact lens manufacturing application during a short-term consulting engagement.
Business Analyst
New Management Services
Feb 2014 - Jun 2014 (4 months)
Supported multiple business units with requirements documentation, test case creation, project planning, and training materials while coordinating with credit bureaus and vendors.
IT Quality Analyst
Lender Processing Services
Jul 2013 - Jan 2014 (6 months)
Created and executed test cases and regression tests for LPS Desktop Enterprise .NET products, performed integration testing, and used MS TFS to track requirements and production issues.
Participated in all phases of testing for mortgage origination .NET applications, created comprehensive test plans and scripts, executed tests, and documented defects using HP Quality Center.
Automated daily reporting for Collections and Loss Mitigation using MS Scheduler and TOAD, modified SQL queries, and collaborated with business partners to gather reporting requirements.
Acted as liaison between business and development for default mediations underwriting, gathered requirements for custom SQL reporting, and created/managed SharePoint sites and Excel-based reports.
Education
Degrees, certifications, and relevant coursework
University of North Florida
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree at the University of North Florida.
Florida State College at Jacksonville
Associate of Arts, Arts
Activities and societies: Phi Theta Kappa; Scholar’s Award
Completed an Associate of Arts degree; honors graduate and Phi Theta Kappa member with Scholar’s Award recognition.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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