At PetPartners Insurance, I translate policy, billing, claims, payment, and portal needs into requirements that development teams can build and business leaders can act on.
I've led stakeholder elicitation, process mapping, gap analysis, backlog prioritization, data modeling, API specifications, and end-to-end delivery for Salesforce CRM, a Self-Service Portal, and IAIC Group Product initiatives. My improvements reduced policy-update support tickets by 30%, post-release defect leakage by 35%, and payment and claims processing exceptions by 20%.
I use SQL, Power BI, Tableau, and advanced Excel to validate data and report operational KPIs, while tools such as Jira, Azure DevOps, Visio, Postman, and Swagger help me maintain traceability from requirements through UAT and production support.
Before PetPartners, I supported regulated healthcare and pharmaceutical platforms for Bayer, Vertex, and Regeneron at Envision Pharma Group, leading SIT and UAT and validating reporting data. I bring 11+ years of IT experience across insurance, financial services, healthcare, and quality assurance, and I enjoy guiding teams through complex delivery and production issues.
