Open to opportunities

Kris Tomb

@kristomb

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Highly adaptable QA Analyst with strong business analysis skills.

United States

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What I'm looking for

I am looking for a role in a dynamic environment that values collaboration and operational excellence, where I can leverage my QA and business analysis skills to drive improvements and enhance customer satisfaction.

I am a highly adaptable and results-oriented professional with a strong background in Quality Assurance and Business Analysis. My experience includes analyzing, troubleshooting, and resolving complex technical issues, which has equipped me with the skills necessary to collaborate effectively with cross-functional teams and customers. I am committed to ensuring seamless service delivery and optimizing operational processes.

Throughout my career, I have demonstrated exceptional customer service skills and a methodical approach to problem-solving. My roles have involved executing manual testing, creating detailed test scripts, and participating in bi-weekly stand-up meetings, showcasing my strong communication and team collaboration skills. I take pride in my ability to analyze business requirements and create comprehensive documentation, which has been instrumental in supporting user acceptance testing and ensuring high-quality deliverables.

Experience

Work history, roles, and key accomplishments

QA Analyst

DSS, Inc

Feb 2024 - Present (1 year 5 months)

Applied structured methodologies to test software applications, ensuring correct execution and functionality, transferable to monitoring and investigating system alerts. Executed manual testing and performed functional, system, regression, smoke, and UAT testing, demonstrating a keen attention to detail in identifying and analyzing issues.

Manual Testing Functional Testing Test Systems Regression Testing UAT Jira qTest Agile Methodologies

Business Analyst

4 Corner Resources

May 2022 - Present (3 years 2 months)

Collaborated with Project Managers, Business Stakeholders, Software Developers, and Subject Matter Experts to determine business requirements, fostering effective customer and team collaboration. Analyzed business requests and created Business Requirement Documentation for applications designed using Angular framework and RESTful Web Services, demonstrating analytical and documentation skills.

Business Requirements Document Test Case Creation SharePoint)User Acceptance Testing Root Cause Analysis

Technical Support Analyst

ClearBridge Technology Group

Sep 2019 - Present (5 years 10 months)

Analyzed and assessed ICOMS software and system issues to identify solutions based on stakeholder requests, demonstrating direct experience with system issue analysis and resolution. Collaborated with diverse IT partners to determine business and functional requirements, emphasizing strong 360-degree collaboration skills.

Icoms ICOMS SQL Jira SharePoint)User Acceptance Testing Systems Analysis Technical Documentation Scrum Data Analysis SLA Management

Education

Degrees, certifications, and relevant coursework

New England Institute of Technology

Specialized Associate in Arts, Webmaster Technology

Completed a Specialized Associate in Arts degree focusing on Webmaster Technology. Gained foundational knowledge and practical skills relevant to web development and management.