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Kimberly Belton

@kimberlybelton

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I lead QA and product delivery for complex federal ServiceNow platforms.

United States

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What I'm looking for

I'm looking to lead quality assurance and product delivery for complex enterprise or federal platforms, partnering with stakeholders and technical teams to improve workflows, compliance, user experience, and reliable releases.

I've led QA strategy and product ownership for DHS's ServiceNow Complaint Management System modernization, supporting its go-live for noncitizen complaint case management. I translated stakeholder needs into user stories, managed UAT and defects, supported FOIA reporting, and trained users through demos, job aids, and live support.

Across DHS, the Air Force, SRI Federal, Accenture Federal Services, and other federal programs, I've built and executed testing strategies for enterprise platforms, migrations, and IT portfolios. I bring 12 years of experience in functional, performance, regression, accessibility, and user-acceptance testing, with hands-on ServiceNow, ALM, SharePoint, Jira, SQL, and Agile delivery experience.

Experience

Work history, roles, and key accomplishments

Complaint Management System Program Specialist

Department of Homeland Security

Feb 2023 - Sep 2025 (2 years 7 months)

Led QA strategy for CMS modernization on ServiceNow, served as Product Owner, managed UAT and defect documentation, and supported successful Go-Live. Provisioned user accounts, delivered training, and provided direct user support.

ServiceNow ALM SharePoint UAT Agile Defect Tracking User Training FOIA Reporting Data Analysis

Information Technology Specialist (PLCYPLN)

Department of the Air Force

Apr 2022 - Feb 2023 (10 months)

Executed compliance-driven management of complex IT portfolios, conducted audits, tracked lifecycle documentation, and implemented corrective actions. Built partnerships with DoD, AF, NGB, and external agencies.

IT Portfolio Management ITIPS DITPR SIPRNet Compliance Audit Federal Regulations

PMO Testing Analyst Lead

SRI Federal

Oct 2019 - Apr 2022 (2 years 6 months)

Served as ServiceNow Testing SME for HR Transformation program, tested in various environments, maintained stories, and reported defects. Collaborated with developers to verify application logic and validated HR data records.

ServiceNow Testing Defect Reporting Data Manipulation C++HR Data EPerformance Onboarding Offboarding

SQA Analyst/Test Engineer Lead

Cybermedia Technologies

Jan 2019 - Oct 2019 (9 months)

Led functional, 508, and performance testing for a legacy-to-modern platform migration in Agile Scrum. Created and executed test cases, triaged defects using JIRA, and supported automation via Telerik Test Studio.

Functional Testing Performance Testing 508 Compliance Agile Scrum Jira Telerik WebUI Test Studio Test Case Creation Defect Triage

Lead E2ESS Test Engineer

InfoReliance

May 2017 - Dec 2018 (1 year 7 months)

Developed understanding of radio frequency systems and acoustic signal patterns, translating complex waveforms into testable components. Developed and executed manual and automated test strategies across all phases.

ESS EL CID Desktop EL CIDO Stepstone HNSWDO Spectrum Certification System Project Forge Jira Test Planning Test Scripts Integration Testing System Testing Performance Testing Regression Testing UAT

Quality Assurance Analyst

Freddie Mac

Apr 2017 - May 2017 (1 month)

Participated as a testing consultant within the Sharp Decisions V.E.T.S. Program, delivering QA services. Wrote test plans, designed and documented test cases, executed tests, documented results, and tracked defects.

Test Planning Test Case Design Test Execution Defect Tracking Problem Solving

Software Engineering Associate

Accenture Federal Services

Jan 2015 - Apr 2017 (2 years 3 months)

Led testing strategy for ITSM SaaS (ServiceNow), developed test scripts, executed regression, smoke, and end-to-end testing, and documented defects using HP ALM. Supported CMDB data loads and performed PL/SQL data manipulation.