Open to opportunities

Dimple Shah

@dimpleshah

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Certified IT Consultant with expertise in Agile software development.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, with opportunities for career growth.

I am a certified IT Consultant with over 8 years of experience in Agile software development, business systems analysis, and quality assurance. My journey has been marked by a commitment to optimizing processes and delivering technical solutions that enhance efficiency and performance. I thrive in cross-functional, remote teams, leveraging tools like Confluence, Jira, and various data analytics platforms to drive results.

Throughout my career, I have successfully performed data collection and analysis, leading to significant improvements in defect resolution rates and stakeholder satisfaction. My role as a Software Quality Analyst at Edward Jones allowed me to develop and maintain QA reports and dashboards using Tableau, which improved the accuracy and usability of key performance metrics. I am passionate about applying best practices in data visualization and ensuring compliance with industry standards.

With a strong foundation in both technical and business analysis, I am adept at translating complex requirements into actionable test plans. My experience spans various roles, including IT Consultant and Quality Analyst, where I have consistently contributed to seamless project execution and timely delivery of quality software. I am eager to bring my skills and expertise to a dynamic team that values innovation and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Software Quality Analyst

Current

Edward Jones

Jan 2019 - Jan 2024 (5 years)

Performed data collection and analysis, improving defect resolution rates by 15%. Developed QA reports and dashboards using Tableau, enhancing key performance metrics usability by 20%. Collaborated with QA teams to translate business requirements into actionable test plans, increasing stakeholder satisfaction by 10%.

Jira Tableau Data Analysis Test Planning Performance Metrics Data Visualization

IT Consultant

Blue Cross Blue Shield Association

Mar 2015 - Dec 2018 (3 years 9 months)

Conducted data analysis and reporting, leading to a 15% increase in defect resolution rates. Developed QA reports and dashboards with Tableau, improving performance metrics usability by 20%. Collaborated with teams to create actionable test plans, enhancing stakeholder satisfaction by 10%.

Jira Tableau Data Analysis Test Planning Performance Metrics Data Visualization

Quality Analyst

Bank of Montreal

Jan 2014 - Feb 2015 (1 year 1 month)

Utilized Visio for creating system flow diagrams, enhancing test planning clarity. Collaborated with teams to develop test strategies and documentation, ensuring software functionality met business requirements. Conducted test case creation and execution, improving defect tracking.

Visio Test Strategy Collaboration Documentation Software Testing Process Mapping Test Execution Reporting

Quality Assurance Analyst

Blue Cross and Blue Shield of Illinois

Feb 2013 - Dec 2013 (10 months)

Conducted functional testing for web-based applications, ensuring software met business requirements. Coordinated testing efforts with offshore teams, resulting in timely project delivery. Aligned defect triage meetings with team goals to improve product quality.

Functional Testing Regression Testing Team Collaboration Software Quality Assurance Web Applications Incident Management

Quality Analyst

Dearborn Groups

Jul 2010 - Dec 2011 (1 year 5 months)

Created and implemented comprehensive test plans, ensuring rigorous testing and improved software quality. Executed various tests based on approved plans, enhancing project delivery. Managed defect reports using ServiceNow for timely resolution.

Test Planning Test Execution Software Quality Assurance Communication Integration Testing Regression Testing Project Delivery Jira

Software Tester

Abbott

Jan 2009 - Jul 2010 (1 year 6 months)

Led QA activities in the Global Pharmaceutical Operations division, reducing project turnaround time by 20%. Developed test plans and cases for the QDMS application, enhancing documentation accuracy and testing coverage.

Test Planning Test Coverage Cross Functional Collaboration Project Management