Open to opportunities

Sonya Reed

@sonyareed

Message

Patient Care Coordinator with 15+ years optimizing medical operations and patient experiences.

United States

Message

What I'm looking for

I seek a patient-focused role where I can manage medical operations, improve scheduling and billing workflows, mentor staff, and contribute to efficient, compassionate care.

I am a seasoned Patient Care Coordinator with over 15 years of progressive experience across healthcare and hospitality, focused on managing medical office operations, scheduling, insurance processes, and enhancing patient and client experiences. I consistently ensure accurate medical records, timely billing and prior authorizations, and effective communication between office and field staff to support compliance and patient care.

My background includes staffing, recruiting, payroll processing, workers' compensation handling, and extensive use of EMR systems and Microsoft Office. I bring strong customer-service orientation, supervisory experience, and a proven ability to streamline workflows and resolve scheduling and operational challenges.

Experience

Work history, roles, and key accomplishments

Medical Care Coordinator

Summit Healthcare

Dec 2022 - Jun 2025 (2 years 6 months)

Managed high-traffic medical office operations including patient reception, scheduling, insurance verification, and collections, improving intake efficiency and timely claims processing.

EMR Insurance Verification Scheduling Patient Intake Billing Workers’ Compensation)Customer Service

Scheduling & Medical Coordinator

Georgia Living Senior Homecare

Mar 2020 - Dec 2022 (2 years 9 months)

Selected, matched, and scheduled caregiving staff while managing HMO/PPO/Medicare/Medicaid claims and prior authorizations, ensuring accurate payroll and field-office communication.

Scheduling Medicare Medicaid Payroll Data Entry Customer Service

Front Desk Agent / Night Auditor

Comfort Suites

Mar 2019 - Feb 2020 (11 months)

Managed guest check-in/out, reservations, payments, and front-desk operations while resolving guest issues and coordinating with housekeeping to maintain service standards.

Reserving Payment Processing Customer Service Upselling Guest Service

HR Assistant / Scheduler

Considerate Care Home Care Services

Feb 2015 - Jan 2019 (3 years 11 months)

Managed recruiting, orientation, scheduling, employee records, and insurance/workers' compensation processes to maintain compliance and staffing coverage for home health services.

Recruiting Scheduling HR Compliance Workers’ Compensation)FMLA Insurance Billing Onboarding

Coordinator / Admin Assistant

Assisting Hands Home Care

Jan 2010 - Jan 2019 (9 years)

Coordinated caregiver selection and scheduling, maintained employee credentials and client charts, handled staffing software and on-call phone duties to ensure continuity of care.

Scheduling Caregiver Matching Credentialing Data Entry Customer Service