Jaleesa Morales

Oversee daily clinical and administrative operations for a 750-patient panel, ensuring HIPAA compliance and Medicare guideline adherence. Analyze hospitalization trends, HEDIS care gaps, and referral patterns to improve patient outcomes and quality scores.

Executed patient intake, vital sign capture, chart preparation, and medication compliance monitoring in a high-volume outpatient setting. Conducted real-time insurance eligibility verifications and pre-authorizations to prevent care delays.

Provided patient care in an observation unit, recording vitals, observations, and nursing interventions with precise EHR documentation. Collaborated with multidisciplinary teams on infection control and patient privacy.

Provided daily living assistance and monitored health and behavioral changes for memory-care residents. Documented status changes for the care team.

Directed front-line customer service operations and resolved guest inquiries. Upheld service excellence standards in a high-volume environment.

Handled client inquiries across communication channels and maintained accurate records. Delivered prompt administrative support.

Performed laboratory specimen intake and handling. Managed blood transfusion supply inventory and logistics.

Utilized EMR systems, performed patient triage, and managed clinical clerical duties. Completed rotations in rehab, pediatrics, gynecology, and tuberculosis care.

Earned an Associate Degree in Human Resources from Rasmussen College in 2021.

Completed a Medical Assisting Diploma from Universal Technical Institute of Pennsylvania in 2009.