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Dayana PérezDP
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Dayana Pérez

@dayanaprez

I streamline client success operations, social media account access, onboarding, and bilingual B2B outreach.

Colombia
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What I'm looking for

I'm looking to contribute my client success, operations, onboarding, and bilingual communication skills in a role focused on operational efficiency, client satisfaction, and business growth.

At Spin Mgmt CC LLC, I supported 20+ long-term client accounts across Facebook, Instagram, YouTube, and TikTok, coordinating account requirements, platform access, permissions, and recovery.

I reduced client onboarding to a few hours by building a centralized cloud-based information system that gave teams and clients real-time access. I also created a credential and access-management system that removed recurring bottlenecks and reduced reliance on managers for repeated requests.

In bilingual B2B sales, I generated 10 qualified prospects daily through targeted cold calling and maintained large-scale Excel databases for lead tracking and follow-up. I researched markets across the U.S., analyzed geographic and competitor patterns, and helped advance a retail opportunity with a renowned supermarket chain.

I bring an International Business background, native Spanish and C1 English, and a practical focus on organized operations, clear client communication, and dependable remote collaboration.

Experience

Work history, roles, and key accomplishments

SL

Client Success Specialist

Spin Mgmt CC LLC

Sep 2025 - Jul 2026 (10 months)

Supported 20+ long-term client accounts across Facebook, Instagram, YouTube, and TikTok, coordinating cross-platform operations and account requirements. Reduced client onboarding time by building a centralized cloud-based information system and eliminated access bottlenecks with a credential management system.

Education

Degrees, certifications, and relevant coursework

Universidad del Magdalena logoUM

Universidad del Magdalena

Bachelor's degree, International Business

2018 - 2024

Pursued a Bachelor's degree in International Business, gaining knowledge in global trade and business operations.

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