Open to opportunities

Juan Pablo Trujillo

@juanpablotrujillo

Message

Client Success specialist driving adoption, retention, and measurable account growth.

Colombia

Message

What I'm looking for

I’m looking for a Client Success role where I can own onboarding through renewal, drive product adoption, reduce churn, and grow accounts with proactive, data-informed engagement and strong cross-functional collaboration.

Client Success professional with 5+ years of experience in client-facing roles spanning the full sales and post-sale lifecycle, with a strong focus on onboarding, retention, and long-term account success.

I specialize in turning new clients into long-term partners. I design structured onboarding experiences that accelerate time-to-value, build follow-up cadences that prevent churn, and conduct strategic account reviews that uncover growth opportunities. I've worked with clients across North America and Latin America, navigating both English and Spanish-speaking environments with ease.

Currently serving as a Senior Client Success Specialist at Little Giant, where I lead end-to-end onboarding for new accounts, manage escalations, and implement retention plans for at-risk clients. What I bring to a CS or Onboarding role:

- Proven ability to own the client relationship after the sale closes

- Experience identifying churn signals early and acting on them with tailored solutions

- Strong cross-functional collaboration with Sales and Product teams to relay client feedback and surface upsell opportunities

- CRM discipline, clean pipelines, accurate forecasting, consistent communication

- Bilingual fluency (English / Spanish) for seamless client communication across regions I thrive in fast-paced, client-facing environments where empathy, accountability, and proactive communication drive results.

📌 Open to Client Success, Customer Onboarding, and Account Management opportunities

Experience

Work history, roles, and key accomplishments

Current

Senior Client Success Specialist

Current

Little Giant

Nov 2025 - Present (6 months)

Led end-to-end onboarding for new accounts to ensure seamless product adoption and faster time-to-value. Managed escalations and strategic account reviews, identified at-risk accounts, and implemented retention plans to improve renewal outcomes.

Client Onboarding Customer Success CRM Management Upselling

Business Development Manager

VVS Global

Aug 2025 - Nov 2025 (3 months)

Managed full-cycle business development from prospecting to close while building long-term relationships with Canadian clients. Coordinated candidate onboarding and supported HR operations, including contract management, documentation, and scheduling.

Business Development Prospecting Client Relationship Management Onboarding Contract Management Documentation Control Scheduling

Sales Executive

Forceget

Feb 2025 - Aug 2025 (6 months)

Generated high-value leads exceeding $5M USD through strategic outbound outreach, including cold calls, warm calls, and personalized email campaigns. Managed the full sales pipeline and delivered tailored proposals based on discovery calls while maintaining CRM accuracy and forecasting.

Lead Generation Outbound Prospecting Discovery Calls Sales Pipeline Management CRM Management Forecasting Proposal Development Client Relationship Management

Inside Sales Associate

Masontops

Sep 2024 - Jan 2025 (4 months)

Drove sales through cold calling and email outreach, and supported the sales manager with clients and Shopify orders. Assisted customers throughout the sales process to ensure satisfaction while managing contact lists and orders.

Cold Calling Sales Outreach Shopify Order Support Sales Support Customer Satisfaction Client Relationship Management Sales Operations

Sales Development Representative

Proper.AI

Apr 2024 - Jun 2024 (2 months)

Consistently met and exceeded qualified lead quotas using rigorous multi-channel prospecting across volume and quality. Researched target accounts, built an opportunities pipeline aligned to ideal customer profiles, and supported handoffs to account executives to improve close rates.

Lead Qualification Research Target Accounts Handoff Management Quota Attainment

Sales Virtual Assistant

Custom Doors

Feb 2024 - May 2024 (3 months)

Organized and updated sales databases and reached out to new clients to support pipeline growth. Provided operational support to the CEO and sales team to improve outreach execution.

Database Management Sales Outreach Sales Support Administrative Coordination CEO Support Sales Operations

Sales Development Representative

Fiorella Insurance

Oct 2023 - Feb 2024 (4 months)

Managed high-volume daily outreach to U.S.-based prospects promoting health insurance plans and related products. Maintained organized pipelines and supported prospect qualification across a diverse lead portfolio.

Prospecting Pipeline Management Health Insurance Product Promotion U.S. Prospecting

Customer Support Agent

Teleperformance

Jan 2023 - Aug 2023 (7 months)

Provided comprehensive account support to Uber drivers across the USA and Canada, resolving complex issues to maintain platform satisfaction. Ensured customers received sustained assistance through effective troubleshooting and follow-up.

Customer Support Troubleshooting Account Management Customer Satisfaction Service quality

Sales & Operations Manager

WolfDog Pet's Stuff

Jun 2020 - Jan 2022 (1 year 7 months)

Founded and managed a virtual pet shop, overseeing sales, customer success, marketing, and financial operations. Built and retained a loyal customer base through personalized service, proactive communication, and consistent follow-up.

Sales & Management Marketing Operations Customer Success Financial Operations Customer Retention