Dayana Estevez Berrios

Screen consumable products entering secure airport areas for prohibited items.
Monitor designated access points and prevent unauthorized entry into secured areas.
Follow airport security procedures while maintaining a high level of situational awareness.
Provide professional customer service while assisting airport employees and passengers.

Deliver friendly, attentive customer service while assisting customers with sports merchandise, trading cards, and signed memorabilia.
Process cash and card transactions accurately while maintaining responsibility for register funds.
Balance multiple customer needs and store responsibilities in a fast-paced retail setting.

Supervise security officers during assigned shifts and ensure all posts are properly staffed and covered.
Assign duties and provide direction to security personnel while monitoring performance and policy compliance.
Respond to security incidents, access-control issues, and escalated situations while determining appropriate action.
Complete and review incident reports.

Supported 50+ residents by providing exceptional customer service and resolving concerns.
Responded professionally to emergencies while following established safety protocols.
Mediated conflicts and fostered an inclusive living environment.
Planned educational and community-building programs.
Maintained confidential documentation and incident reports.

Maintained a safe environment through proactive monitoring and policy enforcement.
Assisted residents and guests with access, directions, and inquiries.
Responding quickly to emergencies while remaining calm under pressure.
Communicated effectively with supervisors and University Police personnel.

Delivered exceptional service in a high-volume entertainment venue.
Resolved guest concerns while maintaining a positive experience.
Processed transactions accurately and provided event information.
Collaborated with team members to ensure efficient operations.
Guided guests through interactive experiences by providing clear, step-by-step

Managed office operations, inventory, records, and communications.
Handled confidential information with discretion.
Supported leadership through reporting and project coordination.

Provided excellent customer service during high-volume shifts, prepared food while following health and safety standards, and processed cash and card transactions accurately.

Grade: 3.8

Pursuing a Bachelor of International Business at the University of Nevada, Las Vegas, with a GPA of 3.8.