Open to opportunities

Andria Navar

@andrianavar

Customer Service Representative with 10+ years delivering exceptional, consultative support and problem-solving across healthcare, retail, and hospitality.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can deliver consultative support, handle high-volume inquiries with accuracy, and strengthen compliance and service quality. I thrive with clear expectations, strong teamwork, and opportunities to grow into leadership.

I’m a Customer Service Representative with over 10 years of experience communicating with and assisting customers, consistently delivering exceptional service that meets unique needs. I bring strong communication, organizational, and problem-solving skills to every interaction.

In healthcare and customer-facing roles, I’ve coordinated patient intake and flow for 40+ daily visits, managed a high-volume medical switchboard by triaging inquiries, and supported urgent communications between clinical staff and patients. I’m highly focused on accuracy and compliance, maintaining 100% HIPAA privacy compliance while preserving rigorous data integrity within EHR systems.

I also excel at consultative support and relationship building—aligning product solutions with customer pain points, providing tailored product expertise, and ensuring a seamless end-to-end customer experience. I’m comfortable handling revenue cycle support, complex transactions, and follow-ups that build trust and drive positive outcomes.

Beyond customer service, I’ve strengthened my operational and safety mindset through facility logistics, joint compliance audits, and conflict de-escalation. I’ve also managed high-volume guest flow with queue optimization and delivered clear safety briefings, including first-responder readiness (CPR/AED) in accordance with American Red Cross standards.

Experience

Work history, roles, and key accomplishments

Front Desk Assistant

Barker Chiropractic Center

Aug 2025 - Nov 2025 (3 months)

Coordinated patient intake and clinic flow for 40+ daily visits, ensuring smooth transitions from arrival to treatment. Managed a high-volume switchboard, supported revenue cycle collections, and maintained 100% HIPAA-compliant EHR documentation.

Patient Intake Medical Switchboard Triage HIPAA compliance Electronic Health Records (EHR)Data Integrity Customer Service Conflict Resolution

Sales Associate

Sleep Number

Jan 2023 - Jul 2025 (2 years 6 months)

Built customer relationships by communicating product features, benefits, and promotions. Provided timely follow-up to support consultative selling and customer satisfaction.

Consultative Sales Promotion Retail Customer Service Upselling Objection Handling Relationship Management

Customer Service Representative

Balfour Beatty Communities

Apr 2020 - Dec 2023 (3 years 8 months)

Managed office communications and executed contractual agreements to support resident operations. Facilitated joint compliance audits and directed facility and infrastructure logistics.

Customer Service Property Management Support Contract Administration Compliance Audits Logistics Office Administration

Restaurant Associate

La Madeleine Restaurant

Jan 2013 - Jan 2018 (5 years)

Served as a brand ambassador providing menu consultations and completing accurate, high-volume transactions. Maintained health-code compliance, executed quality-control protocols, and performed daily reconciliations with 100% accuracy.

Health Code Compliance Quality Control Guest Experience Brand Ambassador

Lifeguard / First Responder

Socorro Independent School District

Jan 2012 - Jan 2018 (6 years)

Performed facility inspections and chemical balance testing to ensure 100% compliance with safety and water quality standards. Acted as a first responder (CPR/AED), enforced safety protocols, and de-escalated conflicts to maintain a safe environment.

Inspections Chemical Balance Testing Water Quality Standards CPR First Response Care Safety Compliance De escalation

Attraction Hostess

Disney College Program Alumni

May 2013 - Aug 2013 (3 months)

Coordinated high-volume guest throughput by managing boarding and disembarkation while adhering to safety timing and capacity limits. Delivered safety briefings, completed pre-operational inspections, and maintained strict sanitation and safety standards.

Queue Management Guest Flow Optimization Capacity & Timing Compliance Emergency Procedure Communication Public Speaking

Campus Representative

Disney College Program Alumni

Sep 2009 - Sep 2012 (3 years)

Led outreach campaigns to increase program awareness and drive applicant volume, serving as a consultative SME to prospective candidates. Coordinated recruitment events and used digital marketing and social media analytics to improve regional brand sentiment.

Event Logistics Visual Merchandising Digital Marketing Social Media Analytics Brand Ambassador

Quick Service Team Member

Disney College Program Alumni

Jan 2009 - May 2009 (4 months)

Improved peak-period guest throughput by optimizing queue efficiency and using load-balancing techniques to minimize wait times. Supported food-production workflows with mobile ordering and upheld safety and sanitation compliance.

Load Balancing Safety Compliance Guest Service order fulfillment Revenue Optimization