Open to opportunities

Jose Medina

@josemedina4

Customer Service Representative skilled in bilingual communication, data entry, claims support, and problem-solving in high-volume call centers.

United States

Message

What I'm looking for

I’m looking for a role where my communication, customer service, and problem-solving skills can be tested and developed—serving members and guests with clear information, calm support under pressure, and fast resolution of concerns.

I’m a customer service professional who thrives in fast-paced environments, staying calm while communicating clearly and solving problems. I bring bilingual ability, strong listening skills, and a commitment to responding quickly in urgent situations.

In my current role, I handle high volume inbound call center support for Government Business Division programs including Medicare and Medicaid. I review explanation of benefits, help members with claims processes, and provide up to date information on benefits, authorizations, billing, and grievances—educating members on how health care reform impacts coverage while maintaining daily department statistics.

Before this, I built customer-facing experience at USC as a Gate Service Ambassador—being the first point of contact, directing guests, and selling parking passes and permits using available equipment. Earlier roles also strengthened my reliability and attention to detail through security and operations work, including monitoring entrances and exits, reporting and documenting security statuses, and supporting Secure Shredding routes by managing confidential containers and entering service orders.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative 2

Current

Anthem Blue Cross Blue Shield

Aug 2021 - Present (4 years 11 months)

Worked a high-volume inbound call center for the Government Business Division, supporting Medicare and Medicaid member inquiries. Reviewed explanations of benefits, provided information on claims/billing/authorizations, and assisted with authorizations, claims, and grievances.

Inbound Call Center Customer Service Benefits Claims Processing Billing Authorization Grievances Data Entry Bilingual Communication Active Listening Problem Solving Multitasking Stress Management Microsoft Office

Gate Service Ambassador

University of Southern California

May 2018 - Nov 2020 (2 years 6 months)

Served as the first point of contact for university guests and customers, providing directions and customer service information. Sold parking passes and permits and managed currency while following applicable policies and procedures.

Customer Service Guest Service Direction Parking Pass and Permit Sales Cash Handling ParkHub Ticketing and Cashier Machine Operation Multitasking Organization

Assistant Service Representative

Goodwill

Aug 2016 - May 2018 (1 year 9 months)

Assisted the Service Representative with Secure Shredding routes by handling confidential containers and assigned commodities. Scheduled service dates with customers and supported service orders and incoming service calls.

Secure Shredding Support Confidential Containers CRV Handling Plastics and Commodities Handling Service Calls Teamwork Customer Service

Valet

ZG Valet

Jun 2014 - Jul 2016 (2 years 1 month)

Provided customer service by greeting guests and residents, monitoring traffic flow, and assisting vehicles entering and leaving a resort. Maintained courteous guest interactions and provided timely assistance throughout guest arrival and departure.

Customer Service Vehicle Assistance Courtesy Patrol Service Calm Demeanor Communication Skills

Courtesy Patrol Officer

The Wellman Group

Sep 2011 - Jan 2014 (2 years 4 months)

Monitored assigned premises to identify suspicious activities and help prevent illegal actions such as thefts, threats, and violence. Managed entrances/exits, documented security status, performed patrols, and responded to tenant/emergency requests including 9-1-1.

Entry Exit Monitoring Emergency Response Threat Detection