Open to opportunities

Sara S

@saras1

Customer Service Representative and security supervisor focused on calm, compliant resolution and exceptional passenger experiences.

United States

Message

What I'm looking for

I’m looking for a customer-facing role where I can solve issues quickly, follow safety/compliance processes, and use my dispatch and data-entry experience to improve the customer journey. I want a team that values professionalism and clear communication.

I’m a customer service professional who brings a security mindset to every interaction—staying calm under pressure, following airline/TSA procedures, and solving problems efficiently. In my current Customer Service Representative role, I support passengers across check-in, boarding, arrivals, flight changes, cancellations, baggage claims, and special accommodations.

Previously, I moved into leadership as a Supervisor / Dispatcher / Security Guard, monitoring and dispatching personnel to incident locations while managing multi-line communications on long shifts. I also operated CCTV, maintained detailed incident and access logs using security software, and coordinated with plant supervisors, emergency response teams, and local authorities.

I’m equally comfortable in fast-paced customer environments. I’ve handled inbound sales calls, scheduled appointments, and provided troubleshooting support in a remote customer support position, while also using Microsoft tools for accurate reporting and data entry.

Across my background—from security and dispatch to hospitality and sales—I’ve consistently focused on clear communication, reliable documentation, and delivering friendly, dependable service. I’m certified in SORA, CPR, Guard Card, and TWIC, and I’m currently continuing my education at Union County College.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

United Ground Express

May 2024 - Present (2 years 1 month)

Provided exceptional passenger support during check-in, boarding, arrivals, and airport inquiries. Assisted with flight changes, cancellations, baggage claims, and special requests while resolving issues calmly and in compliance with airline and TSA policies.

Customer Service Passenger Check In Support Flight Change Assistance Baggage Claims Handling TSA Compliance Awareness

Supervisor, Dispatcher & Security Guard

UPC (United Personnel Communications)

Aug 2022 - Apr 2024 (1 year 8 months)

Supervised and dispatched security personnel to incident locations using radio and communication systems. Operated CCTV, maintained detailed incident and visitor access logs using security software (SIMS) and Excel, and trained new staff.

CCTV Operations SIM Microsoft Excel Staff Training Emergency Coordination

Security Guard

CSI Security Systems

May 2021 - Aug 2022 (1 year 3 months)

Prevented and responded to theft, vandalism, and other incidents while following local laws and company protocols. Completed daily reports, monitored access with visitor logs, and reacted to crises when emergency services were delayed.

Unarmed Security Incident Response Patrol Procedures Observation And Writing Access Control

Sanitization Technician

Valcor Engineering

Oct 2021 - Feb 2022 (4 months)

Maintained sanitation and cleanliness standards across the facility. Logged guests and conducted health screenings using Google Forms and performed daily visitor data entry in Excel.

Health Screenings Visitor Data Logging Microsoft Excel Data Entry

Restaurant Server

Hook & Reel Restaurant

Apr 2021 - Feb 2022 (10 months)

Managed multiple tables efficiently while ensuring timely food delivery and accurate orders. Maintained clean, organized service areas and handled cash, credit card, and POS transactions with accuracy and accountability.

Order Accuracy Cash Handling credit card processing Customer Service Restaurant Cleanliness

Customer Support

Vast Data

Mar 2021 - Feb 2022 (11 months)

Handled inbound sales calls and scheduled appointments for sales staff. Responded to customer inquiries with troubleshooting support and guided customers through installation of hardware and software solutions.

Inbound Calls Appointment Scheduling Customer Support Troubleshooting Verbal Communication Customer Solutions

Line Worker

HelloFresh

Aug 2019 - Sep 2020 (1 year 1 month)

Processed, packaged, and shipped customer orders accurately. Managed stock organization and inventory inspections while receiving and placing incoming inventory properly in the warehouse.

Order Processing Packaging

Sales Associate

Target

Mar 2019 - Sep 2019 (6 months)

Operated registers, processed purchases accurately, and provided excellent customer service. Restocked inventory, supported inventory counts, and used product knowledge to assist customers effectively.

Retail Sales Customer Service Inventory Counts Support Product Knowledge Cash Handling

Paralegal

Bernadin Law Group PLLC

Apr 2019 - Jun 2019 (2 months)

Managed document production and maintained legal files. Conducted legal research using LexisNexis, created financial statements from expense reports, and assisted with scheduling legal proceedings.

Document Production LexisNexis Expense Reporting Scheduling Attention To Detail

Cashier / Line Server

Panda Express

Apr 2017 - Feb 2018 (10 months)

Handled cash transactions and updated inventory systems while providing quality customer service. Ensured payment accuracy and register accountability and maintained attention to customer needs.

Cashiering Inventory System Updates Customer Service Payment Accuracy