Dawoonah Pierre

I am a dedicated and empathetic customer service agent with extensive experience as a Patient Coordinator and Medical Front Desk professional. My background has equipped me with the ability to provide exceptional customer service in high-pressure environments. I pride myself on my strong communication and problem-solving abilities, which have allowed me to lead teams effectively and maintain high standards of service.

Throughout my career, I have worked in various roles, including as a French-speaking Customer Service Specialist for Bosch Service Solutions, where I provided support to clients in need of roadside assistance. My ability to communicate solutions clearly in French has been instrumental in ensuring customer satisfaction. I have also supervised front desk operations at Marriott International, where I trained agents and resolved guest complaints with professionalism and urgency.

My experience as a Bilingual Customer Service Representative at Publix Deli further honed my skills in streamlining communication for non-English speaking customers. I am committed to continuous improvement and actively seek feedback on customer trends to enhance service delivery.