Andrea Lopez
@andrealopez1
Dedicated bilingual customer service specialist with strong organizational skills.
United StatesWhat I'm looking for
I am a dedicated bilingual customer service specialist with a strong work ethic and a passion for helping others. With experience in high-volume call environments, I excel at providing clear and accurate information to policyholders, ensuring their needs are met efficiently. My proactive approach allows me to resolve customer concerns effectively, contributing to high satisfaction ratings and first-call resolutions.
Throughout my career, I have developed excellent communication and interpersonal skills, enabling me to establish strong customer relations. My experience at Progressive and AdventHealth has equipped me with the ability to multitask and work well under pressure, all while maintaining a meticulous attention to detail. I am committed to continuous learning and staying updated on industry standards to provide the best service possible.
Experience
Work history, roles, and key accomplishments
Bi-Lingual Spanish Services
Progressive
Sep 2024 - Present (9 months)
Handled high volume inbound calls for insurance policyholders, providing information on coverage, billing, and claims while processing updates and payments. Resolved customer concerns efficiently, documented interactions accurately, and collaborated with internal departments to streamline support processes. Maintained knowledge of insurance products and consistently met performance metrics includi
Consumer Access Specialist
AdventHealth
Jan 2022 - Jun 2024 (2 years 5 months)
Verified insurance eligibility and benefits by contacting insurance companies via phone, fax, and online portals, ensuring coverage details were obtained within established timeframes. Obtained pre-authorizations from third-party payers, accurately entering authorization information into systems and conducting follow-up to minimize denials. Maintained strong relationships with clinical partners an
Medical Assistant
New U Med SPA Resorts
Feb 2021 - Jan 2022 (11 months)
Greeted and logged in patients, maintaining examination/treatment rooms and preparing them for provider use with necessary supplies and equipment. Assisted providers during patient examinations and treatments, including tasks like giving injections and removing sutures. Recorded and documented all medical information and prescribed medications in patient electronic records.
Education
Degrees, certifications, and relevant coursework
Tohopekaliga High School
High School Diploma, General Studies
2016 - 2020
Completed high school education. Graduated in 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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