BUBrianna User
@briannauser1
Passionate customer service expert with over 6 years of experience.
United StatesWhat I'm looking for
I am a dedicated customer service expert with over six years of experience in providing exceptional service to clients across various industries. My journey has equipped me with strong organizational skills and a commitment to ensuring customer satisfaction. I thrive in fast-paced environments and enjoy the challenge of resolving issues while maintaining a positive experience for clients.
Throughout my career, I have held positions that required me to interact with clients directly, whether it was as a Front Desk Administrator at GL Homes or as a Travel Advisor at JPMorgan Chase & Co. My ability to utilize different software programs and my keen attention to detail have allowed me to maintain accurate records and provide tailored solutions to meet client needs. I take pride in my ability to train new employees, fostering a collaborative environment that emphasizes excellence in customer service.
Experience
Work history, roles, and key accomplishments
Front Desk Administrator
GL Homes
Feb 2025 - Apr 2025 (2 months)
Maintained an up-rotation system for agents and ordered office inventory through multiple vendors. Assisted established clients over the phone with questions regarding warranties and arising home issues.
Receptionist
Porsche of Ft. Myers
Oct 2024 - Nov 2024 (1 month)
Assisted walk-in and over-the-phone clientele with solutions for their vehicles and restocked cafe inventory. Collaborated with many departments to provide the best service possible to all guests.
Travel Advisor
JPMorgan Chase & Co
Sep 2023 - Oct 2024 (1 year 1 month)
Received inbound calls from clients needing assistance with travel arrangements, utilizing expertise with differing travel software programs. Applied necessary de-escalation skills to ensure a satisfactory experience for the consumer.
Assistant Manager
Rewind Esports
Feb 2022 - Mar 2023 (1 year 1 month)
Assisted customers with both appointments and walk-ins, resolving computer issues with troubleshooting strategies. Used a POS system on a day-to-day basis and handled card and cash payments.
Customer Service Representative
Conrad's Roofing
May 2019 - May 2020 (1 year)
Answered phone calls and assisted prospective clients with scheduling appointments. Maintained customer satisfaction by initiating follow-ups and answering questions in a timely manner.
Education
Degrees, certifications, and relevant coursework
Brianna hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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