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Dawn Florinchi

@dawnflorinchi

Organized Patient Services Coordinator skilled in insurance, compliance, and administration.

United States
Message

What I'm looking for

I seek a patient-focused administrative role where I can apply insurance, compliance, and office coordination skills, grow in leadership, and support efficient, compassionate care.

I am an organized Patient Services Coordinator with strong experience in admissions, insurance verification, authorizations, workers' compensation processes, and patient intake workflows. I bring a commitment to patient advocacy, privacy compliance, and efficient office operations.

In my current role at CORA Physical Therapy, I manage patient check-in/check-out, co-pay collection, authorization setups, multiline phone systems, and after-visit summaries to preserve continuity of care. I also serve as Safety Coordinator and maintain Medicare binder compliance.

Previously, I administered contracts and closing documents at Marriott Vacation Club and supported extensive municipal operations at the City of Toledo, including court desk duties, permits, inspections coordination, licensing, and board recordkeeping. I have substantial accounts payable and processing experience from roles at Marathon Petroleum and staffing agencies.

I am proficient in MS Office (including MS Word and Excel), SAP, electronic health records best practices, and various administrative systems; I hold training in leadership (PSC Ignitors Course) and am a Notary for the State of Ohio. I seek to apply my attention to detail and cross-functional experience to support patient-centered administrative teams.

Experience

Work history, roles, and key accomplishments

CT
Current

Patient Services Coordinator

CORA Physical Therapy

Nov 2020 - Present (4 years 11 months)

Manage patient intake, insurance verification and authorizations, co-pay collection, scheduling, and after-visit summaries to maintain continuous care and facilitate treatment plans; serve as Safety Coordinator and maintain Medicare binder compliance.

TT

Clerk Specialist II

The City Of Toledo

Aug 2013 - Mar 2018 (4 years 7 months)

Performed cashier/reception and court desk duties, processed SAP deposits and payroll reports, prepared affidavits and court files, coordinated inspections and hearings, and managed licensing and public records requests.

TP

Processor Assistant

TNT Staff Pro

Sep 2004 - Feb 2006 (1 year 5 months)

Entered contractor data for contract setup and payroll, prepared invoicing paperwork, compiled and distributed daily contractor reports, and supported safety training and badge issuance.

AE

Data Entry / Teacher Assistant

Asher Adult Education

Jun 2001 - Jun 2002 (1 year)

Entered State of Michigan database records, assisted GED prep and testing, supported students with math and writing, and managed file organization for program records.

Education

Degrees, certifications, and relevant coursework

MS

Melvindale High School

High School Diploma, General Studies/Accounting

High school diploma with general studies and accounting coursework.

Wayne County Community College logoWC

Wayne County Community College

Certificate, Computer Applications

Completed MS Office coursework and updated training in MS Office 365 as of 1997 and ongoing.

Tech stack

Software and tools used professionally

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Dawn Florinchi - Patient Services Coordinator - CORA Physical Therapy | Himalayas