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Shannon Janecko

@shannonjanecko

Patient Service Supervisor at Duly Health and Care, supervising 13 staff and supporting 13 physicians.

At Duly Health and Care, I supervise 13 staff supporting 13 physicians, directing daily patient-service and front-office operations. I monitor schedules and work queues, communicate priorities and operational updates, and help keep administrative work on track.

I contribute to referral-management improvement initiatives by coordinating follow-up and measuring progress against team goals. I also onboard, train, and coach staff, and work with medical assistants, providers, and other departments to resolve issues.

Previously, at Burgess Square Healthcare and Rehab Center, I handled business-office tasks including billing assistance, account reconciliation, and reporting. My experience also includes patient and office coordination at Athletico Physical Therapy and advising students on financial aid and accounts at Northwestern College.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Supervisor

Current

Duly Health and Care

Aug 2026 - Present (2 months)

Supervise a team of 13 staff supporting 13 physicians, directing daily patient-service and front-office operations. Monitor schedules, work queues, and follow-up items to ensure timely completion of administrative work.

Team Supervision Scheduling Workflow Management Communication Skills Onboarding Training Coaching Referral Management Process Improvement

Assistant Patient Account Manager

Burgess Square Healthcare and Rehab Center

Apr 2025 - Aug 2026 (1 year 4 months)

Managed daily business-office tasks including billing assistance, account reconciliation, documentation, and records management. Communicated with residents, families, insurance providers, and internal departments to resolve account questions.

Billing Account Reconciliation Documentation Records Management PointClickCare MBI IHHS Availity Inovalon Medicare Medicaid Bookkeeping Confidentiality

Patient Experience Coordinator / Office Coordinator

Athletico Physical Therapy

Aug 2019 - Mar 2025 (5 years 7 months)

Coordinated front-office operations, appointment scheduling, patient records, insurance verification, and daily administrative responsibilities. Served as a point of contact for patients, providers, insurance companies, attorneys, and internal departments.

Front Office Operations Appointment Scheduling patient records Insurance Verification Corporate Trainer Reporting Communication Skills Documentation

Financial Aid Advisor / Student Account Advisor

Northwestern College

Jul 2017 - Jun 2021 (3 years 11 months)

Advised students and families on financial-aid processes, account requirements, payment options, and required documentation. Managed a portfolio of more than 600 student accounts, maintaining accurate records and coordinating payment plans.

Financial Aid Student Accounts Payment Plans Documentation Reporting Communication Skills Confidentiality