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Lauren Elliott

@laurenelliott

Patient Administrative Coordinator at Team Rehabilitation Physical Therapy, coordinating care and analyzing weekly clinic performance reports.

United States

Message

At Team Rehabilitation Physical Therapy, I coordinate scheduling and authorization issues for 40+ daily patients, providers, and insurance representatives. I also help move 250+ active cases through intake, treatment, and discharge milestones.

I run and analyze five operational reports weekly, tracking appointment volume, caseload trends, and clinic performance metrics to surface insights to leadership. I handle confidential patient information in line with HIPAA and organizational privacy standards.

At FBB Capital Partners, I managed sensitive documentation for 200+ accounts and supported data tracking, reporting, and daily operations. I also processed client communications and followed up by phone and email.

My experience includes coordinating schedules and maintaining accurate records in library, education, fitness, and customer-facing settings. I hold a B.A. in Public Administration & Classical Languages and a Google Project Management Certificate.

Experience

Work history, roles, and key accomplishments

Current

Patient Administrative Coordinator

Current

Team Rehabilitation Physical Therapy

Jun 2026 - Present (4 months)

Act as the central point of contact for 40+ daily patients, 5 providers, and insurance representatives to resolve scheduling and authorization issues. Run and analyze 5 operational reports weekly and manage secure handling of confidential patient information in accordance with HIPAA.

Patient Coordination Scheduling HIPAA compliance Reporting Communication Skills

Instructor

F45 Training

Apr 2025 - Sep 2026 (1 year 5 months)

Served as a primary point of contact, greeting clients and creating a welcoming environment. Coordinated schedules, managed class rosters, tracked attendance, and taught 13 fitness classes ensuring participant safety.

Fitness Instruction Class Management Scheduling Customer Service

Trainer

Snap Fitness

May 2025 - Jun 2026 (1 year 1 month)

Maintained detailed client records, tracking attendance, progress, and performance data for 10 clients. Communicated regularly with clients through phone, email, and in-person interactions to ensure engagement and follow-up.

Client Tracking System Data Entry Communication Skills Performance Metrics

Junior Teacher

DC Prep

Aug 2024 - Jan 2025 (5 months)

Maintained and updated detailed records including attendance, performance metrics, and reports. Managed multiple schedules and coordinated daily activities across 4 classrooms, communicating consistently with staff and stakeholders.

Record keeping Scheduling Communication Skills Reporting

Client Service Associate

FBB Capital Partners

Jul 2023 - May 2024 (10 months)

Managed sensitive client records and documentation for 200+ accounts with high confidentiality to maintain SEC compliance. Processed communications, ensured timely follow-up, and assisted with data tracking and reporting.

Client Records Management Compliance Data Entry Communication Skills

Youth Learning Specialist

Columbus Metropolitan Library

Sep 2021 - Apr 2023 (1 year 7 months)

Maintained program records, attendance logs, and operational documentation for the library's student learning center. Coordinated schedules for a team of 12 volunteers and staff and provided front-line customer service, increasing customer satisfaction by 6%.

Program Coordination Scheduling Customer Service Record keeping

Guest Service Advocate

Target

Jun 2020 - Apr 2022 (1 year 10 months)

Streamlined front-end operations by managing high-volume guest transactions, returns, and service requests. Coordinated inventory accuracy and merchandise flow by conducting regular shelf audits and resolving stocking discrepancies.

Customer Service Inventory Management Point of Sale Communication Skills

Intern

Emory Law's Volunteer Clinic for Veterans

Oct 2019 - Jun 2020 (8 months)

Conducted initial intake for potential clients, verifying eligibility and documenting case data. Conducted preliminary research and co-authored a legal brief on behalf of a client to retain disability benefits.

Legal Research Client intake Documentation Case Management