Open to opportunities

Safiyyah Macklin

@safiyyahmacklin

HIPAA-certified administrative professional specializing in medical records, scheduling, EMR support, and customer service.

United States

Message

What I'm looking for

I’m looking for a HIPAA-focused administrative role where I can manage medical records, support scheduling, and use EMR/EHR systems while delivering reliable, compassionate customer service in a well-organized, supportive environment.

I’m a HIPAA-certified administrative and customer service professional with healthcare experience supporting medical records management, appointment scheduling, and office operations. I’m known for maintaining documentation accuracy, protecting confidential information, and coordinating clear communication among patients, families, and clinical teams in fast-paced environments.

I also bring hands-on experience with remote customer support and high-volume data review—verifying sensitive information, resolving inquiries, and staying aligned with productivity and quality standards. With EMR/EHR exposure, strong written and verbal communication, and ongoing Paralegal Studies education, I focus on organization, problem resolution, and dependable administrative coordination.

Experience

Work history, roles, and key accomplishments

Unit Secretary

Covelo Group

Oct 2023 - Aug 2024 (10 months)

Managed confidential patient records and ensured HIPAA-compliant documentation while processing physician orders and consultation requests. Coordinated communication across nurses, physicians, patients, and support staff and maintained unit tracking/supply support to support daily operations.

HIPAA compliance Medical Records Management EMR EHR Systems Patient Registration Customer Service Data Entry

Teacher’s Assistant

Kids Kingdom Academy

May 2023 - Aug 2023 (3 months)

Assisted the lead teacher in supervising a classroom of twelve two-year-old children, supporting daily educational activities in a safe, structured environment. Maintained accurate records, followed safety procedures, and built positive relationships with parents, staff, and students.

Child Supervision Time Management Written Communication

Application Specialist Representative

Deinde Financial

Nov 2020 - Sep 2022 (1 year 10 months)

Provided remote inbound and outbound support for loan and refinance applications, reviewing, verifying, and documenting applicant information with high accuracy. Resolved customer inquiries with timely application support while maintaining confidentiality of sensitive information.

Remote Customer Support Data Verification Confidentiality Inbound Outbound Calls Documentation Data Entry Customer Service Problem Solving

Appointment Setter & Loan Processor

AmeriCash Loans LLC

Dec 2018 - Jan 2020 (1 year 1 month)

Scheduled appointments and processed loan applications in a high-volume call center, including outbound calls for payments, renewals, and customer account updates. Maintained accurate customer records and delivered professional service while meeting performance goals.

Appointment Scheduling Call Center Operations Loan Processing Outbound Calling Customer Service Documentation Performance Goals

Home Health Aide

Premier Health HomeCare

May 2018 - Aug 2018 (3 months)

Assisted clients with activities of daily living while maintaining dignity and independence. Provided companionship, monitored client well-being, and documented needs while communicating concerns to supervisors.

Client Companionship Documentation Dignity & Independence Support Time Management Care Coordination

Personal Shopper

Jewel-Osco

Feb 2018 - May 2018 (3 months)

Fulfilled online grocery orders with accuracy and efficiency to meet customer needs. Assisted customers with questions and special requests and maintained excellent satisfaction through attention to detail.

Order Accuracy Customer Service Special Request Support Attention To Detail Communication Multitasking Time Management Efficiently

Guest Relations Representative

AllStaff Hospitality

Feb 2016 - Oct 2017 (1 year 8 months)

Assisted visitors with admissions, directions, and high-volume customer inquiries. Resolved guest concerns professionally and efficiently to maintain a positive visitor experience.

Admissions Support Inquiries Handling Conflict Resolution Communication Multitasking Problem Solving Time Management

Guest Relations Representative

Field Museum of Natural History

Jun 2015 - Sep 2015 (3 months)

Welcomed visitors and provided information about exhibits and museum services. Managed admissions, coat check operations, and ticket scanning, and operated point-of-sale systems to process transactions.

Admissions Coat Check Operations Ticket Scanning Exhibit Information Support Point of Sale Customer Service Communication Time Management

Guest Relations Intern

Field Museum of Natural History

Jun 2014 - Aug 2014 (2 months)

Supported guest services by welcoming visitors and providing information about exhibits and museum services. Helped manage admissions, coat check operations, ticket scanning, and point-of-sale transactions to maintain a positive visitor experience.

Admissions Support Coat Check Ticket Scanning Point of Sale Customer Service Communication Transaction Support Multitasking