Deondra Henry

Scheduled sports orthopedic and urology appointments, verified insurance, and managed patient check-in/out. Processed referrals and authorizations (MRI/CT/EMG), handled charge entry and cash posting, and supported patient portal enrollment.

Provided patient service and referral coordination for cardiology, dialysis access, and related services. Performed insurance verification, assisted with authorizations/referrals, supported billing and coding using CPT/ICD-10/HCPCS, and handled charge entry and end-of-day cash posting.

Supported front-desk patient services for sports orthopedic and pediatric orthopedic visits, including scheduling, insurance verification, and check-in/out. Assisted with rooming/room cleaning, processed referrals and authorizations (MRI/CT/EMG), handled physical therapy script processing, and managed charge entry and end-of-day cash posting.

Handled provider reimbursement activities including full/partial payment processing, review of rejections/denials and EOBs, and claim reimbursement tasks. Worked claims through MedNet and related systems while maintaining HIPAA compliance and completing task reviews/verification activities.

Verified patient demographics and insurance details using EMR systems, including authorization updates and patient portal setup/check-in. Managed scheduling for OB/GYN-related appointments and ultrasounds and supported billing workflows such as cash drawer batching and posting payments.

Served as a clinic receptionist across multiple specialties, greeting and checking in patients and managing payment processing through cash drawer operations. Verified demographics in EMR/database systems, scheduled appointments, trained front-desk staff, and supported clinic operations including patient portal access and document/plan distribution.

Coordinated payor enrollment and medical staff affairs support for practitioner applications and reappointment activities. Completed enrollment application data processing and maintained credentialing-related records while communicating with internal/external stakeholders to ensure compliance with document and licensing requirements.

Resolved post-closing disbursement issues for escrow teams by researching shortages and communicating with borrowers, clients, internal contacts, lenders, tax authorities, and insurance companies. Processed disbursements, initiated wires/voids, prepared post-closing reports, and coordinated escrow signing services including vendor notary and attorney scheduling.

Managed customer complaint cases for vehicle repairs and sales issues, working with multiple dealerships and internal stakeholders to negotiate resolutions. Handled inbound/outbound calls, performed case/data entry updates, and followed up to ensure customer satisfaction goals were met and cases were closed in database systems.

Earned an M.S. in Information Resources Management at Central Michigan University from 2009 to 2012.

Completed Insurance Examiner Technician (IE1) certification at Marosa School of Phlebotomy & Healthcare Trades in 2019.

Completed Medical Billing & Coding Specialist certification at Marosa School of Phlebotomy & Healthcare Trades in 2021.

Earned an A.S. in Network Systems Administration at ITT Technical Institute from 2012 to 2015.

Completed EKG Technician certification at Marosa School of Phlebotomy & Healthcare Trades in 2018.

Earned a B.S. in Business Management at Cornerstone University in Michigan from 2004 to 2008.