Open to opportunities

Davor Martinovic

@davormartinovic

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IT graduate and assistant manager with expertise in customer support.

Croatia

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated professional with a strong background in customer service and technical support. My experience includes successfully training and onboarding new employees, which resulted in a remarkable 39% increase in new agent efficiency. I pride myself on my strong interpersonal and project management skills, always focusing on delivering high-quality service in fast-paced environments.

In my role as an Assistant Manager at GovAssist, I created a new training program that has become a standard within the organization, significantly enhancing productivity. I supervised a team of 17 visa specialists, ensuring consistent delivery of high-quality service while managing daily operations and resolving complex customer inquiries efficiently. My commitment to process improvement and performance tracking has led to improved accountability and team results.

With a Master’s degree in Information Technology from Vitez University, I have a solid foundation in technical skills, including Microsoft Azure, HTML, CSS, and JavaScript. I am passionate about leveraging my expertise to contribute to a dynamic team and drive success in customer support and project management.