Diego Robles
@diegorobles
Experienced customer service professional specializing in immigration form processing and document translation.
ZimbabweWhat I'm looking for
I am a customer service professional with over 10 years of experience supporting clients across industries, recently working as a case generalist completing immigration forms and translating client documents. I focus on accuracy, confidentiality, and timely delivery.
I have completed T-Visa, VAWA, and U Visa forms, performed documentation review and quality checks, and provided technical and collections support. I bring strong problem-solving, time management, and client-focused communication to every role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
IntouchCX
Feb 2023 - Sep 2024 (1 year 7 months)
Provided assistance to buyers and sellers with ticket purchases, handled document translation, and resolved customer issues to support successful transactions.
Customer Service Representative
ICON
Feb 2022 - Feb 2023 (1 year)
Provided customer support for clients enrolled in a debt settlement program, managing inquiries and using Salesforce and Outlook to track and resolve cases.
Quality Check
Teleperformance
Feb 2018 - May 2020 (2 years 3 months)
Provided customer support for American Airlines Cargo teams and performed quality checks on customer reservations to ensure accuracy and service standards.
Customer Service Representative
Telus
Nov 2015 - Apr 2017 (1 year 5 months)
Provided customer and technical support for Fitbit consumers, troubleshooting devices and resolving service issues to restore functionality and satisfaction.
Customer Service Representative
Nearsol
Jun 2013 - Jan 2014 (7 months)
Provided customer and technical support for Sprint clients, handling account issues and device troubleshooting to resolve service interruptions.
Customer Service Representative
Capgemini
Nov 2009 - Apr 2013 (3 years 5 months)
Provided customer support and performed soft collections for Coca-Cola Refreshments in the accounts receivable department, managing payment inquiries and reconciliations.
Case Generalist
Kawaisis Global
Accurately completed immigration forms (T-Visa, VAWA, U Visa) based on detailed client interviews, verified information for completeness and ensured confidentiality while translating client documents.
Education
Degrees, certifications, and relevant coursework
Colegio Sinibaldi
High School Diploma, High School
2008 - 2009
Completed a high school diploma at Colegio Sinibaldi from 2008 to 2009.
Centro de Locucion Hilda Castro
Broadcasting Course, Broadcasting
2015 -
Completed a broadcasting course at Centro de Locucion Hilda Castro in 2015.
Academia Aprendi
Legal Translation Course, Legal Translation
2016 -
Completed legal translation training at Academia Aprendi in 2016.
Universidad Internaciones
3D Animation Course, 3D Animation
2013 -
Completed a 3D animation course at Universidad Internaciones in 2013.
Universidad Rafael Landívar
Studies in Philosophy and Literature, Philosophy and Literature
2015 -
Studied Philosophy and Literature at Universidad Rafael Landívar in 2015.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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