Jumoke Adebayo
@jumokeadebayo
I improve customer support operations, resolve escalations, and turn feedback into product improvements.
ZimbabweWhat I'm looking for
I've led customer support operations at Bolt and in my current User Happiness Manager role, where I identify dissatisfaction, resolve escalations, and work with Engineering and Product to investigate critical product bugs.
I build practical support systems through knowledge-base documentation, SOP reviews, SLA management, staff training, quality reviews, and performance coaching. My background also includes HR and administration, including recruitment, compliance, employee documentation, vendor management, and coordinating cross-functional service delivery.
Experience
Work history, roles, and key accomplishments
User Happiness Manager
Remote
Dec 2021 - Present (4 years 8 months)
Identifies key areas of dissatisfaction and works with team leads to address concerns. Analyzes queries to find and solve critical product bugs, documents findings, and maintains knowledge base.
Education
Degrees, certifications, and relevant coursework
HR Certification Institute
HR Business Partners, Human Resources
Completed HRBP certification from HR Certification Institute in March 2015.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
Interested in hiring Jumoke?
You can contact Jumoke and 90k+ other talented remote workers on Himalayas.
Message JumokeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
