Duretti Ahmed

I am a dedicated customer service representative with a strong background in medical assistance and retail. My experience has equipped me with exceptional data entry skills and a keen attention to detail, which I have honed through diverse roles. I am proficient in HIPAA compliance and have a solid understanding of vital sign monitoring and inventory management. My commitment to delivering exceptional customer experiences drives me to continuously improve operational efficiency and customer satisfaction.

During my tenure at Walmart, I assisted customers with inquiries, enhancing satisfaction and retention through effective solutions. I resolved complaints efficiently, which improved customer loyalty and service ratings. My ability to communicate effectively facilitated smooth transactions and positive interactions, while my empathetic approach allowed me to de-escalate tense situations. At Sun Coast Medical Group, I managed front desk operations, enhancing patient check-in efficiency by 40% and streamlining appointment scheduling to reduce wait times.

I thrive in fast-paced environments and excel at multitasking, managing various administrative tasks while maintaining high accuracy. I am eager to leverage my administrative and technical skills to enhance operational efficiency and contribute to a positive customer experience in my next role.