Open to opportunities

David Miller

@davidmiller1

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Global eCommerce executive driving digital transformation and customer experience.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my expertise in digital transformation and customer experience, while fostering a culture of innovation and collaboration.

I am a strategic and globally experienced executive with over 20 years of leadership in digital transformation, customer experience, and international expansion. My recent role at Foot Locker involved overseeing transformative initiatives across 20+ markets, where I led major replatforming programs that delivered scalable technology foundations, resulting in over $95M in incremental revenue. I am passionate about creating seamless customer journeys and aligning product, technology, and operations to drive growth.

Throughout my career, I have successfully driven omnichannel strategies and supply chain coordination across 30+ countries, achieving a digital revenue of over $1.5B. I have built and launched digital and physical retail operations in EMEA and APAC, and my expertise in managing high-performing teams has been instrumental in delivering significant sales through customer experience initiatives. I thrive on transforming technology investments into strategic growth engines and positioning customer experience as a competitive advantage.

Experience

Work history, roles, and key accomplishments

Vice President, Global Omni Customer Experience

Foot Locker Inc.

May 2022 - Aug 2023 (1 year 3 months)

Led global eCommerce expansion and customer experience transformation across Europe, Asia, and North America. Drove omnichannel strategies and supply chain coordination across 30+ countries, resulting in over $300M digital revenue uplift.

Ecommerce Digital Transformation Customer Experience P&L management Team Leadership Strategic Planning Risk Management Product Management Digital Analytics

Vice President, Digital Marketing, Technology & Experience (APAC)

Foot Locker Inc.

Apr 2019 - May 2022 (3 years 1 month)

Oversaw product development, marketing, digital analytics, and UX teams exceeding 180 people. Led delivery of over $95M incremental sales through CX initiatives driven by rapid form agile teams.

Digital Marketing Technology Management Customer Experience Agile Methodologies Product Development Digital Analytics Team Leadership

Vice President, Omni-Channel & Customer Experience (EMEA)

Foot Locker Inc.

Mar 2017 - Apr 2019 (2 years 1 month)

Built and launched digital and physical retail operations in EMEA and APAC from the ground up. Created shared service models, resulting in reduced operational costs while supporting double-digit growth.

Customer Experience Retail Operations Digital Transformation Growth Strategy shared services International Expansion EMEA Market APAC

Vice President, Foot Locker Direct (EMEA)

Foot Locker Inc.

May 2011 - Mar 2017 (5 years 10 months)

Managed XXXM development budgets in both traditional fixed scope and iterative allocation models. Drove executive alignment and P&L ownership across omnichannel initiatives.

Budget Management P L Ownership Business Development Strategic Partnerships Loyalty Programs Revenue Forecasting

Consultant, Life Cycle Support

NCR Corporation

Nov 2002 - May 2007 (4 years 6 months)

Provided life cycle support as a consultant. Assessed sales or customer relationship processes that were inefficient and inconsistent, utilizing data points to gauge decisions.