Open to opportunities

Ricardo Luna

@ricardoluna

With 15 years of experience in IT project and product management.

With 15 years of experience in IT project and product management, I am passionate about delivering innovative and impactful solutions for various industries, such as payments, telecommunications, retail, fintech, technology, and insurance.

I have a proven track record of leading complex and cross-functional projects, from ideation to implementation, with a focus on customer satisfaction, quality, and efficiency.

I have also successfully managed and coached diverse and high-performing teams, fostering a culture of collaboration, learning, and excellence. Some of my key achievements include launching new products and services, securing large contracts and partnerships, improving user retention and engagement, and increasing operational productivity and profitability.

I hold a master's degree in IT management and several certifications, such as PMP and CSM. I am also fluent in English and Spanish.

Experience

Current

Head of Emerging Markets

Current

IntellectEu

• Supporting digital transformation and adoption of solutions based on BLOCKCHAIN in LATAM.
• Responsible to expand the use of WEB 3.0 in LATAM market by building out capabilities regionally with experienced local talent.

IT Sales Blockchain Project Management Payments International Payments

Head Project Management

Volante Tech

Nov 2022 - May 2023 (6 months)

• Implemented a knowledge sharing program that improved communication betweendifferent areas inside and outside the company, applied to Banorte SWIFT Program.
• Streamlined workflows, resulting in an 8% increase in productivity, applied forBanco de Chile SWIFT Program.

Scrum Master Project Management Product Manager Payments Payment Rails Payment Types Swift Cross Border Payments

Senior IT Business Consultant

Capgemini

Feb 2022 - Nov 2022 (9 months)

• Head of product execution team, focused on the application’s growth and increase of its capabilities.
• Added custom fields to service "Loan Payment CLABE Operacion," improving user experience by 12%, applied to CitiBanamex Program.

Business Consulting Project Management Product Management SaaS Product Management Payments Card Payment

IT Business Manager

Fincomun

Aug 2020 - Feb 2022 (1 year 6 months)

• Focused on creating a product with fast interaction within Mexico ́s Banks using Agile Methodology
• Obtained certifications for SPEI-CoDi services through Banxico.
• Management of Debit Card program.
• Management of Payroll advance project, using SAFe.

Agile Project Management Scrum Master Product Management Payments Payments Industry Payments Processing

SCRUM MANAGER

CORRUBOX

Jun 2019 - Aug 2020 (1 year 2 months)

• Consolidated a technological PMO implementing SCRUM, resulting in a 7% increase in project efficiency.
• Optimized logistics processes, reducing delivery times by 15%.

Scrum Project Management IT Management Product Management

New Business Development Manager

Broxel

• Develop and enhance the processes of new business opportunities within the financial industry focused on payment solutions to improve customer service and operational performance.
• Creation of different payment method solutions aimed at a B2B2C market through a consultative sales process.
• SALARIO ROSA, Management of means of payment for the social development program of Gobierno del Estado de

Payments B2B Payments Payments Processing Fintech Project Management AgilePM Scrum Master Product Ownership Product Management

Latin America Compute Demand Manager

Pepsico

May 2015 - Nov 2017 (2 years 6 months)

• Management of technological demand projects in Latin America through SAFe. Implementation and improvement of process for requirements of technological services in Latin America.
• Expense approval, products payment (Servers and DB) and services (site survey, equipment installation) to suppliers, $400,000. USD monthly.

Project Control Project Finance Project Planning Project Delivery Project Management Project Roadmapping Agile Project Management Project Planning Management

WIFI Supervisor

Telmex

Jun 2013 - Aug 2014 (1 year 2 months)

• Commercial development of strategies through WIFI monetization, with an increase in annual profits of 8%.
• Design and solution management for the WIFI operating model in AICM Terminal 1 and Terminal 2.

Project Control Project Finance Project Planning Project Delivery Project Strategy Project Tracking Project Management Revenue Projection WiFi Telecom

Progam Manager

Axa Seguros

Oct 2012 - Jun 2013 (8 months)

• Initiatives Management for the multi-Access program with an annual budget of $15,000,000.00 MN.
• Planning and implementation of e-Commerce projects for “Web Cliente” using SCRUM methodology.