Open to opportunities

Erika Munoz

@erikamunoz

Message

Experienced Project Manager with over 16 years in IT.

Mexico

Message

What I'm looking for

I am looking for a role that allows me to leverage my project management skills in a dynamic environment, fostering team collaboration and driving successful project outcomes.

As a seasoned Project Manager with over 16 years of experience in the information technology sector, I have successfully navigated diverse roles including project manager, scrum master, operations manager, and developer. My expertise lies in managing the entire software lifecycle and agile projects, where I have consistently demonstrated a strategic focus on business development and team building.

At Dell, I contributed to performance analysis by formulating quarterly KPIs, which provided a comprehensive overview of progress and enabled informed decision-making. I implemented innovative workflows at TeraTech, significantly enhancing customer satisfaction through efficient project execution and seamless cross-team collaboration. My ability to lead multicultural and cross-functional teams has been instrumental in ensuring timely project delivery and adherence to budget expectations.

Experience

Work history, roles, and key accomplishments

Current

Project Manager Senior Advisor

Current

Dell

Jun 2023 - Sep 2024 (1 year 3 months)

Contributed to performance analysis by formulating quarterly KPIs and enabling informed decision-making. Organized team efforts for Mid Demos and PI Demos, ensuring alignment with PI goals. Implemented workflows to address issues related to injected work, preventing delays.

KPI Analysis Project Management Implementation Teams Performance

Project & Operations Manager

TeraTech

Nov 2022 - Mar 2023 (4 months)

Revamped processes for Project Management and Operations, introducing innovative workflows. Supervised ColdFusion maintenance projects, ensuring timely and budget-conscious project delivery. Enhanced customer satisfaction through efficient project execution.

Process Improvement ColdFusion Project Management Customer Satisfaction Budget Management

Project Manager

Atos

Nov 2021 - Nov 2022 (1 year)

Managed waterfall project management activities for projects utilizing ServiceNow and Epic Systems. Ensured timely project delivery by proactively identifying and resolving issues through close collaboration with sponsors and team members.

Project Management ServiceNow Epic Team Collaboration

Scrum Master Director of Tech Services

STACKIT

Feb 2020 - Oct 2021 (1 year 8 months)

Created company standards for project management and operations. Provided leadership to guide the team towards achieving company goals and fostered a positive, collaborative work environment.

Scrum Master Leadership Collaboration

Project Leader

Softtek

Jan 2007 - Jan 2013 (6 years)

Directed project portfolios with a strategic approach, prioritizing tasks and allocating resources. Oversaw the organizational budget and ensured quality assurance across all projects.

Strategic Planning Quality Assurance Resource Allocation