Miguel Caceres

Led a project portfolio within the Governance & Control Office, managing teams and ensuring quality, timeliness, and delivery outcomes. Managed projects impacting Citi separation and regulatory compliance, including INDEVAL certifications and new regulatory reporting platform implementation.

Led delivery of technology solutions for financial sector clients, managing a team of 53 consultants. Stabilized account finances and grew the account by over 100%, expanding from 20 to more than 50 consultants and placing 5 long-term projects.

Responsible for end-to-end delivery of projects and services across all organizational dimensions, ensuring compliance with strategy, budget, and timelines. Founded and operated the first end-to-end IT + Business PMO.

Led PMO projects to migrate products to cloud platforms and designed a Project Services Model that improved customer service quality by 80%. Improved delivery commitment adherence from 40% to 80%.

Directed service delivery across business practices including BI, Consulting, Managed Services, and Software Factory. Corrected the Managed Services delivery model for Government projects and achieved profitability improvement of 30%.

Led the PMO for the One Complaint Project at Citibanamex, ensuring project governance and delivery.

Led solution design for cloud migration and implemented a development model that delivered a new online consumer lending product in 3 months. Reorganized Systems Engineering and closed projects delayed up to 5 years within 9 months.

Led IT infrastructure administration, application maintenance, and end-user support, achieving 99.8% availability for banking platforms. Reduced critical IT incidents from ~1 per month to 1 in 10 months and improved infrastructure availability above 95%.

Managed IT solutions and ensured platform availability with 99.5% compliance for networks and telecommunications. Defined the contract for the first 'as-a-service' data and perimeter security model, delivering 40% budget savings.

Managed service execution and a portfolio of 14 projects with over 40 consultants. Stabilized project finances and recovered 80% of uncollectible accounts receivable, and defined the client's first external PMO increasing services consumption by 50%.

Led all technology requirements for the group, managing an annual budget of US$140M with 200 projects. Defined the Technology Management Operating Model achieving 30% cost efficiencies and 40% delivery time improvements.

Developed service proposals for Microsoft Business Solutions products and led the practice to win market share from dominant ERPs. Doubled the sales quota to US$500,000 in the first half, closing at US$1,000,000 by year end.

Led major projects including ERP and commercial systems implementations. Defined and implemented the first Agency Systems Certification Model in the automotive sector, delivering 50% improvement in service and 30% savings in reconciliations.

M.Sc. in Computer Science from ITESM, member of the Campus Wall of Honor.

B.Sc. in Computer Systems Engineering from ITESM, graduated with honors.

Certified Scrum Master certification.

ITIL Foundation certification.

Data Science & Artificial Intelligence Diploma from ITESM.