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David Madrigal G

@davidmadrigalg

Multitasking customer service and technical support professional experienced in sales, retention, and digital marketing.

Costa Rica
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What I'm looking for

I seek roles combining customer-facing support and technical problem solving, growth opportunities, collaborative teams, and measurable impact through service or marketing results.

I am a multitasking customer-service and technical support professional with broad experience across call center, back-office, and digital marketing roles. I combine hands-on technical troubleshooting with customer-facing sales and retention expertise.

I've supported global enterprise customers as a Cisco licensing engineer and helpdesk analyst, managed technical support for a major HVAC web portal, and analyzed banking statements for merchant cash advance underwriting.

As a freelance digital marketer I run paid campaigns on Facebook and Google, write copy, manage email marketing, and conduct competitive research to drive results for clients.

I bring strong communication, ticketing and remote-support skills, experience leading small teams, and a pragmatic, results-oriented approach to service and campaign delivery.

Experience

Work history, roles, and key accomplishments

ES

Bank Analyst

Empire Shared Services

Jul 2021 - Dec 2022 (1 year 5 months)

Analyzed US merchant bank statements to determine gross sales, revenues and funding activity to assess eligibility for Merchant Cash Advances, improving underwriting accuracy.

CO

Cisco Licensing Engineer

Concentrix

Oct 2015 - Aug 2019 (3 years 10 months)

Managed Cisco TAC cases for licensing and Smart Licensing, handled contract associations, renewals and quote generation to support services delivery and licensing compliance.

Education

Degrees, certifications, and relevant coursework

CT

CTPSS

Telecommunications Technician, Telecommunications

2007 - 2007

Completed Telecommunications Technician program at CTPSS in 2007.

CT

CTPSS

Bachiller Educación Diversificada, Education

2007 - 2007

Completed Bachiller en Educación Diversificada (diversified secondary education) at CTPSS in 2007.

Universidad Estatal a Distancia (UNED) logoUU

Universidad Estatal a Distancia (UNED)

Advanced Excel / PowerPoint Certificate, Information Technology / Office Productivity

Completed coursework or training in Advanced Excel and PowerPoint through UNED.

Tech stack

Software and tools used professionally

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