Open to opportunities

David Madrigal G

@davidmadrigalg

Multitasking customer service and technical support professional experienced in sales, retention, and digital marketing.

Costa Rica

Message

What I'm looking for

I seek roles combining customer-facing support and technical problem solving, growth opportunities, collaborative teams, and measurable impact through service or marketing results.

I am a multitasking customer-service and technical support professional with broad experience across call center, back-office, and digital marketing roles. I combine hands-on technical troubleshooting with customer-facing sales and retention expertise.

I've supported global enterprise customers as a Cisco licensing engineer and helpdesk analyst, managed technical support for a major HVAC web portal, and analyzed banking statements for merchant cash advance underwriting.

As a freelance digital marketer I run paid campaigns on Facebook and Google, write copy, manage email marketing, and conduct competitive research to drive results for clients.

I bring strong communication, ticketing and remote-support skills, experience leading small teams, and a pragmatic, results-oriented approach to service and campaign delivery.

Experience

Work history, roles, and key accomplishments

Current

Junior Digital Marketing Specialist

Current

DigitalMarkAds

May 2021 - Present (4 years 5 months)

Manage and optimize digital campaigns across Facebook Ads, Google Ads, email marketing and social channels; produce persuasive copy and content that improves engagement and campaign performance.

Facebook Ads Google Ads Email Marketing Copywriting Content Creation Paid Media Campaign Optimization Competitive Research

Bank Analyst

Empire Shared Services

Jul 2021 - Dec 2022 (1 year 5 months)

Analyzed US merchant bank statements to determine gross sales, revenues and funding activity to assess eligibility for Merchant Cash Advances, improving underwriting accuracy.

Financial Analysis Risk Assessment Excel

Technical Support

Johnson Controls

Dec 2019 - May 2021 (1 year 5 months)

Provided technical support and ticket resolution for HVAC web portal users, handled inbound support calls and back-office ticketing to maintain portal uptime and customer satisfaction.

Technical Support Ticketing Customer Support HVAC Portals Back Office

Cisco Licensing Engineer

Concentrix

Oct 2015 - Aug 2019 (3 years 10 months)

Managed Cisco TAC cases for licensing and Smart Licensing, handled contract associations, renewals and quote generation to support services delivery and licensing compliance.

Cisco TAC Contract Management Quote Generation Customer Support

Helpdesk Analyst

Teleperformance

Jul 2014 - Jul 2015 (1 year)

Served as first-line IT support for GSK employees, resolving issues via remote tools (Lync, TeamViewer), VPN and ticketing systems to restore user productivity.

IT Helpdesk Remote Support VPN TeamViewer Ticketing Troubleshooting

Sales Agent

Startek

Jul 2012 - Jun 2014 (1 year 11 months)

Handled inbound sales calls for Vonage services, delivered product information and supported floor operations as Team Lead backup to drive sales and retention.

Inbound Sales Customer Service Product Knowledge Retention

Customer Service Agent

HOVG

Apr 2010 - Jun 2012 (2 years 2 months)

Provided customer service for AT&T accounts, handling collections, payday loan inquiries and retention calls to reduce churn and resolve billing issues.

Customer Service Collections Retention Billing Support Account Management Communication

Bilingual Interviewer

Stymerc

Jan 2009 - Mar 2010 (1 year 2 months)

Conducted bilingual tourism surveys at Juan Santamaría Airport and tourist sites, collecting visitor data on tours and activities to inform tourism research.

Interviewing Bilingualism Surveying Data Collection Tourism Knowledge Reporting