Daniel De LangeDL
Open to opportunities

Daniel De Lange

@danieldelange

Eager help desk agent committed to innovative technical support.

Costa Rica

What I'm looking for

I am looking for a role that fosters innovation and teamwork, where I can grow my technical skills and contribute to impactful projects.

As a dedicated help desk agent, I am eager to contribute my skills to a forward-thinking organization that values innovation. My experience includes providing technical support to users via phone and email, where I effectively address hardware, software, and account-related issues. I am committed to continuous growth and collaboration, confident that my proactive approach will add value to your team.

In my previous roles, I created and managed support tickets to track and resolve user-reported incidents, reset user accounts and passwords using tools like Active Directory, and escalated unresolved or complex issues to appropriate teams following established protocols. My ability to collaborate with supervisors and teams ensures timely resolution of technical and operational issues, enhancing overall productivity.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Universidad de Costa Rica logoUR

Universidad de Costa Rica

Bachelor of Science, System Engineering

Studied System Engineering, focusing on the principles of engineering and technology to develop and maintain computer systems.

Cisco logoCI

Cisco

Cisco Certified Network Associate, Networking

Completed courses in CCNA 1, CCNA 2, and CCNA 3, gaining knowledge in networking fundamentals and routing protocols.

Harvard University logoHU

Harvard University

Certificate, Cybersecurity

Completed the CS50 Cybersecurity course, which covered essential cybersecurity concepts and practices.

Tech stack

Software and tools used professionally

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Daniel De Lange - Help Desk Agent - Mizuho Bank | Himalayas