Nikol Gómez

• Provide technical support to U.S.-based financial institutions, supporting multiple credit unions through inbound calls and support tickets.
• Manage, track, troubleshoot, and resolve technical cases using ServiceNow and Client 360 while meeting service-level requirements.
• Conduct remote support sessions to diagnose and resolve system and device-related technical issues.
• Troubleshoot acco

• Provided technical support to customers, troubleshooting hardware, software, and web navigation issues.
• Utilized ServiceNow, Salesforce, and Excel for case management, tracking, and proactive issue resolution.
• Simplified complex technical concepts and provided step-by-step guidance to users with different levels of technical knowledge.
• Analyzed recurring issues to contribute to process

• Provided chat-based technical support for VoIP phone setup and troubleshooting across multiple device models.
• Used Salesforce for case management and remote access tools to configure devices.
• Conducted remote sessions with clients to troubleshoot and resolve VoIP and device-related issues.
• Diagnosed network and VPN issues and optimized phone interfaces.
• Managed account configurations

• Processed medical service authorizations for clinics in the United States as part of the nurse recruitment process.
• Worked in a back-office environment handling healthcare-related requests and documentation.

• Worked as a fraud protection specialist for bank accounts, helping safeguard customer accounts from fraudulent activity.
• Addressed customer concerns and took appropriate action to mitigate potential fraud.
• Provided customer-focused solutions for fraud-related inquiries while handling sensitive account information.

• Participated directly in the production process, operating the tools and equipment required to transform raw materials into finished products.
• Followed established production and quality procedures and supported adherence to process standards.