David Kalyuta
@davidkalyuta
B2B partnerships and customer success leader with 8+ years scaling onboarding, analytics, and compliance-driven growth across global markets.
What I'm looking for
I’m a B2B partnerships and customer success professional with over 8 years across fintech, digital platforms, and international marketplaces. I specialize in onboarding and scaling 500+ business clients, managing high-value partner relationships, and driving commercial growth in regulated environments.
In my current role as a Senior Support Manager (Partnerships | B2B), I develop service delivery processes, lead end-to-end partner onboarding from qualification to activation, and design scalable workflows and SOPs. I’ve also led teams across multiple markets and collaborated with Product, Marketing, Compliance, and Tech to translate partner insights into platform improvements.
Previously, I led partner operations and performance analytics as a Team Lead (Partner Operations), delivering strategic KPI reporting and campaign performance insights. I managed compliance documentation aligned with ISO and data governance standards, and at Nets Group I supported credit, compliance, and risk management while automating billing workflows to reduce invoice processing time by 30%.
Experience
Work history, roles, and key accomplishments
Senior Support Manager
Ticombo
Jul 2022 - Present (3 years 11 months)
Developed service-delivery processes and onboarded 500+ B2B clients internationally from qualification to activation. Led multi-market partner alignment for event campaigns, built scalable SOPs, and managed a support team while partnering with Product, Marketing, Compliance, and Tech to improve the platform.
Led partner operations and performance analytics across social media channels, delivering KPI reporting to leadership and sponsors. Directed campaign execution and post-campaign analysis, managed ISO- and data-governance-aligned compliance documentation, and translated performance data into actionable growth recommendations.
Partnerships Manager
The List
Jul 2019 - Aug 2020 (1 year 1 month)
Managed strategic partner relationships by identifying growth opportunities and resolving complex client challenges. Co-developed and executed a product roadmap with Tech, translating client feedback into actionable product and service improvements to drive commercial outcomes.
Supported digital marketing campaigns by analyzing performance data and identifying optimization opportunities to improve client growth. Monitored KPIs and campaign metrics, delivered performance reporting to inform decisions, and collaborated with clients and internal teams to refine campaign strategy based on measurable outcomes.
Business Analyst / Account
Nets Group
Jun 2016 - Feb 2019 (2 years 8 months)
Managed B2B relationships in the Nordic banking and payments market, onboarding 200+ business customers and handling contract negotiations and account activation. Supported credit, compliance, and risk processes to ensure regulatory adherence and fraud prevention while coordinating with internal teams to drive sales growth and market expansion.
Education
Degrees, certifications, and relevant coursework
University of People
Academic Professional Diploma
Completed an Academic Professional Diploma program at University of People (remote).
Dania Academy of Business and Technology
Bachelor of Science, International Management & Finance
Earned a Bachelor of Science in International Management & Finance from Dania Academy of Business and Technology.
University of People
Associate’s degree in computer science, Computer Science
Earned an associate’s degree in computer science through University of People (remote).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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