Petar StojadinovicPS
Open to opportunities

Petar Stojadinovic

@petarstojadinovic

Results-driven customer success and account management professional.

Estonia
Message

What I'm looking for

I am seeking a role that allows me to leverage my customer success expertise while fostering strong client relationships and driving business growth.

With over 5 years of experience in customer success, account management, and sales, I have a proven track record of driving revenue growth and improving customer retention in the SaaS and e-commerce sectors. Currently, I serve as a Technical Customer Success Manager at Haut AI, where I manage onboarding and retention for enterprise clients in AI skincare projects, collaborating closely with product and engineering teams to ensure client satisfaction and success.

Previously, I worked as a Customer Success Manager at Semrush, where I leveraged my SEO expertise to enhance client success and build long-term relationships. My role involved facilitating onboarding for SMB and Mid-Market clients, delivering in-depth SEO strategy guidance, and identifying upsell opportunities. I also have experience as a Business Development Manager and Technical Sales Consultant, where I successfully managed sales processes and drove growth in recurring revenue.

My freelance work as an SEO Advisor and Consultant has further honed my skills in developing comprehensive SEO strategies and optimizing website performance. I am passionate about delivering exceptional account management and am always looking for ways to improve client experiences and outcomes.

Experience

Work history, roles, and key accomplishments

Haut AI logoHA
Current

Technical Customer Success Manager

Haut AI

Jan 2022 - Present (3 years 5 months)

Managed onboarding, retention, and renewal of enterprise clients in AI skincare projects, including Clarins, Beiersdorf, Chanel, LVMH, Noom, Estée Lauder, and No7 Company. Led complex API implementations with client-side data science and R&D teams, driving account health and contract renewals through proactive support and cross-functional alignment.

Semrush logoSE

Customer Success Manager

Semrush

Jan 2020 - Present (5 years 5 months)

Facilitated onboarding and provided real-time support to SMB and Mid-Market clients, ensuring effective adoption of Semrush tools. Delivered in-depth SEO strategy guidance, driving customer satisfaction and retention, and identified upsell opportunities achieving high meeting booking rates.

Databox logoDA

Technical Sales Consultant

Databox

Jan 2018 - Present (7 years 5 months)

Held daily calls with decision-makers to address technical queries and showcase a business analytics SaaS platform with 80+ integrations. Managed account setups, pipelines, and deal closures in HubSpot CRM, driving growth in recurring revenue.

Veza Digital logoVD

Business Development Manager

Veza Digital

Jul 2017 - Present (7 years 11 months)

Specialized in White Label partnerships for marketing agencies, creating and managing sales processes for inbound leads. Closed deals with B2B SaaS companies for web dev projects ranging from $10k to $80k, and secured recurring income deals for SEO, advertising, and social media retainer services.

FR

SEO Advisor and Consultant

Freelance

Jan 2014 - Present (11 years 5 months)

Developed and implemented comprehensive SEO strategies to increase organic traffic and improve search engine rankings for various clients. Conducted on-page optimization, analyzed technical website states, and managed content creation to align with SEO goals.

SE

E-commerce Store Owner

Self Employed

Jan 2011 - Present (14 years 5 months)

Expert in online sales strategies, digital sales platforms, and website conversion optimization. Managed Shopify site development and updates, optimizing the e-commerce platform for performance and scalability, and built an e-commerce shop from scratch, achieving $110k ARR in the first year.

Education

Degrees, certifications, and relevant coursework

CT

College of Tourism

Bachelor's of Economics and Tourism management, Economics and Tourism Management

Completed a Bachelor's degree in Economics and Tourism Management. The program provided a comprehensive understanding of economic principles and their application within the tourism industry.

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