Petar Stojadinovic
@petarstojadinovic
Results-driven customer success and account management professional.
What I'm looking for
With over 5 years of experience in customer success, account management, and sales, I have a proven track record of driving revenue growth and improving customer retention in the SaaS and e-commerce sectors. Currently, I serve as a Technical Customer Success Manager at Haut AI, where I manage onboarding and retention for enterprise clients in AI skincare projects, collaborating closely with product and engineering teams to ensure client satisfaction and success.
Previously, I worked as a Customer Success Manager at Semrush, where I leveraged my SEO expertise to enhance client success and build long-term relationships. My role involved facilitating onboarding for SMB and Mid-Market clients, delivering in-depth SEO strategy guidance, and identifying upsell opportunities. I also have experience as a Business Development Manager and Technical Sales Consultant, where I successfully managed sales processes and drove growth in recurring revenue.
My freelance work as an SEO Advisor and Consultant has further honed my skills in developing comprehensive SEO strategies and optimizing website performance. I am passionate about delivering exceptional account management and am always looking for ways to improve client experiences and outcomes.
Experience
Work history, roles, and key accomplishments
Technical Customer Success Manager
Haut AI
Jan 2022 - Present (3 years 5 months)
Managed onboarding, retention, and renewal of enterprise clients in AI skincare projects, including Clarins, Beiersdorf, Chanel, LVMH, Noom, Estée Lauder, and No7 Company. Led complex API implementations with client-side data science and R&D teams, driving account health and contract renewals through proactive support and cross-functional alignment.
Customer Success Manager
Semrush
Jan 2020 - Present (5 years 5 months)
Facilitated onboarding and provided real-time support to SMB and Mid-Market clients, ensuring effective adoption of Semrush tools. Delivered in-depth SEO strategy guidance, driving customer satisfaction and retention, and identified upsell opportunities achieving high meeting booking rates.
Technical Sales Consultant
Databox
Jan 2018 - Present (7 years 5 months)
Held daily calls with decision-makers to address technical queries and showcase a business analytics SaaS platform with 80+ integrations. Managed account setups, pipelines, and deal closures in HubSpot CRM, driving growth in recurring revenue.
Business Development Manager
Veza Digital
Jul 2017 - Present (7 years 11 months)
Specialized in White Label partnerships for marketing agencies, creating and managing sales processes for inbound leads. Closed deals with B2B SaaS companies for web dev projects ranging from $10k to $80k, and secured recurring income deals for SEO, advertising, and social media retainer services.
SEO Advisor and Consultant
Freelance
Jan 2014 - Present (11 years 5 months)
Developed and implemented comprehensive SEO strategies to increase organic traffic and improve search engine rankings for various clients. Conducted on-page optimization, analyzed technical website states, and managed content creation to align with SEO goals.
E-commerce Store Owner
Self Employed
Jan 2011 - Present (14 years 5 months)
Expert in online sales strategies, digital sales platforms, and website conversion optimization. Managed Shopify site development and updates, optimizing the e-commerce platform for performance and scalability, and built an e-commerce shop from scratch, achieving $110k ARR in the first year.
Education
Degrees, certifications, and relevant coursework
College of Tourism
Bachelor's of Economics and Tourism management, Economics and Tourism Management
Completed a Bachelor's degree in Economics and Tourism Management. The program provided a comprehensive understanding of economic principles and their application within the tourism industry.
Availability
Location
Authorized to work in
Job categories
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