Taylor Bingwa

My work focuses on building practical outbound systems that help B2B teams create more consistent pipeline.

-Outbound strategy: defining who to target, how to prioritise accounts, and how to approach the market in a focused way.

-AI-assisted lead generation: using AI and automation to support research, identify relevant prospects, and reduce repetitive manual work.

-Appointment-setting systems:

My work focuses on leading global sales conversations around ScaleTrade’s self-hosted trading platform for Forex and CFD brokers.

-Understanding a prospective client’s business model, technical requirements and commercial priorities.

-Explaining how ScaleTrade’s platform, modules, APIs, integrations and custom-development options can support those requirements.

-Leading commercial discussions w

Develop scalable Customer success operations
Decrease response and resolution time to the best industry levels
Grow customer satisfaction and positive referrals
Generate customer development ideas around customers complaints and unexpected user-cases
Coordinate issues resolution with product, marketing & technical departments

Worked as Head Of Sales at FYNXT.

Establish and execute a sales strategy to achieve sales goals and attain quota.
Help marketing managers and executives achieve their marketing goals.
Research and generate new opportunities as well as educate prospects about our solution
Sell the platforms via a consultative approach
Contribute to the development of delivery tools and resources, thought leadership, and company offerings through p

Identifying and understanding client’s business goals and developing customized strategies for clients to allow them to meet their business goals quickly and efficiently.
• Work with existing customer base
• Building a negotiation and sales strategy
• Preparation of commercial offers
• Software sales
• Active participation in marketing activities

Develop strong one-to-one long-term relationships

Job responsibilities:
Technical support on the product – via online sessions, phone, e-mail.
General support case management:
Logging
Prioritization
Troubleshooting
Escalation of tickets when necessary
Closing, follow-up
 Advanced-level knowledge on CRM systems.
 I have tip top writing skills and know my way around the do’s and don’ts of grammar
 Experience with Zendesk, Fre

Strong and proactive ownership and have a hands-on / solution-oriented mindset.
Experience in B2B companies with a track record of exceeding sales KPIs and achieving remarkable customer growth.
Excellent communicator in English (both verbal and written).
Strong presentation skills both over phone and in-person.
Responsibilities

Worked closely with Sales Management and Account Executive partner t

KEY RESPONSIBILITIES
•Provided Service Operations support to internal customers in accordance with the terms of the employee contract.
•Ensured the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
•When required, acted and co-ordinated the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk