Open to opportunities

Jayme Dias

@jaymedias

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Results-driven Commercial Director with expertise in iGaming and SaaS.

Estonia

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my strategic skills to drive growth and enhance customer success.

I am a results-driven Commercial Director and Senior Account Manager with extensive experience in the iGaming and SaaS industries. My career has been marked by a proven track record in business growth, customer success, and revenue optimization. I specialize in player engagement, retention strategies, and compliance, particularly in regulated markets. My expertise in data-driven decision-making and KPI analysis has enabled me to enhance product performance and drive significant business expansion.

Throughout my career, I have successfully led key account management efforts, developed and executed commercial strategies, and collaborated with cross-functional teams to deliver seamless customer experiences. My ability to negotiate high-value contracts and strengthen relationships with clients has consistently resulted in increased engagement and revenue. I am passionate about leveraging my skills in stakeholder management and sales strategy to create impactful partnerships and drive business success.

Experience

Work history, roles, and key accomplishments

Commercial Manager | Business Consultant

Neko Games

Oct 2024 - Dec 2024 (2 months)

Led key account management efforts, strengthening relationships with high-value clients and driving long-term business growth. Developed and executed commercial strategies, focusing on player acquisition, retention, and product positioning, leading to increased engagement and revenue.

Key Account Management Commercial Strategy Player Acquisition Retention Advanced Excel SQL Contract Negotiation Operational Management

Senior Account Manager | Client Success Manager

Booming Games

Jul 2023 - Jan 2024 (6 months)

Re-established key customer relationships, increasing engagement and reducing churn by reconnecting with missing points of contact. Streamlined internal processes within the Account Management team, improving efficiency and reducing response time by 25%.

Customer Relationship Management Process Improvement Lead Generation Player Participation Customer Satisfaction

Technical Account Manager | Customer Solutions Manager

Playtech Estonia

May 2019 - Apr 2022 (2 years 11 months)

Provided customers with clear technical instructions (API usage, back-office features, releases), enhancing user experience and reducing support queries. Oversaw BAU projects and incident management via Jira, ensuring on-time delivery within scope and compliance standards.

Technical Support Incident Management Jira Grafana Confluence Monday.Com Customer Solutions Compliance

Account Manager

Playtech

Dec 2013 - Apr 2019 (5 years 4 months)

Advised casino management and marketing teams on efficient bonuses, player acquisition and retention strategies, driving measurable improvements in engagement and lifetime value. Gathered and analyzed BI data, delivering accurate monthly KPI reports to help customers optimize performance.