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Mohsin Saeed

@mohsinsaeed

Customer Success Manager at Salv, maintaining 100% retention across 12+ fintech and banking clients while onboarding enterprise customers to its AML platform.

Estonia

Message

At Salv, I maintain 100% retention and 94%+ CSAT across 12+ B2B clients in banking, fintech, and payments. I negotiate renewals and pricing, and work with Legal and Finance on contract approvals and amendments.

I also onboarded 6 enterprise clients to Salv’s AML platform, configuring APIs, webhooks, and data mappings with product and engineering teams. At Motive Technologies Inc., I managed a $5.2M ARR portfolio across 130+ accounts, achieved an average of 157% of my annual expansion target, and kept churn under 1%.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Salv

Jan 2025 - Present (1 year 10 months)

Maintained 100% retention and 94%+ CSAT across 12+ B2B clients in banking, fintech, and payments. Led renewals, pricing negotiations, and upsells while onboarding enterprise clients onto the AML platform.

Customer Success Renewal Negotiation Pricing Upselling AML Fraud APIs Webhooks Salesforce HubSpot Catalyst Intercom SQL Metabase Excel Google Sheets Jira Asana Trello Slack Notion Confluence Miro

Customer Success Manager – Mid Market

Motive Technologies Inc.

Jun 2023 - Aug 2024 (1 year 2 months)

Managed 130+ mid-market accounts with a combined $5.2M ARR portfolio, achieving 157% of expansion target and maintaining churn under 1%. Mentored new CSMs and drove multi-year renewals.

Excel Google Sheets Jira Asana Trello Slack Notion Confluence Miro Customer Success Account Management Renewals Expansions NRR GRR Success Plans QBR EBR Salesforce HubSpot Catalyst Intercom SQL Metabase

Business Analyst (Operations & Systems)

Technovier

Jun 2022 - Jun 2023 (1 year)

Gathered and documented business requirements for 8+ CRM and SaaS implementations, coordinating stakeholders and improving support ticket handling. Contributed to Agile sprint planning and reduced scope creep.

Business Analysis BRD FRD CRM SaaS Agile Sprint Planning Requirements Gathering Stakeholder Management Jira Asana Trello Slack Notion Confluence Miro

Sustainability & Sourcing Analyst

Husqvarna Group

Oct 2020 - May 2022 (1 year 7 months)

Managed sustainability risk tracking for ~1,000 suppliers, achieving ~97% assessment coverage. Built Power BI dashboards and coordinated cross-functional workshops.

Sustainability Supplier Management Risk Assessment Power BI Data Analysis KPI Tracking Workshop Facilitation Excel Google Sheets

Project Coordinator – Client Implementations

i2c Inc.

Sep 2018 - Sep 2020 (2 years)

Led client implementations of prepaid, debit, and credit card products across multiple regions, coordinating with financial institutions and payment networks. Managed project plans and supported product launches.