Open to opportunities

Stas Gerassimov

@stasgerassimov

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Fintech professional with expertise in client support and compliance.

Estonia

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to leverage my compliance expertise.

As a fintech professional with over 5 years of experience, I have honed my skills in client support, compliance, and B2B onboarding across global markets. My journey has taken me through esteemed organizations like Wise and Google, where I managed high-value clients and complex regulatory cases, including FCA, AML, and KYC. I am passionate about aligning customer goals with company strategy and have a proven track record of delivering training and optimizing customer success initiatives.

Throughout my career, I have been recognized for my ability to own outcomes and build strong relationships. At Wise, I led de-escalation calls and authored internal tool documentation that was utilized company-wide. My commitment to excellence was acknowledged through a peer-voted performance award, and I was selected for an internal leadership event. I thrive in fast-paced environments and enjoy collaborating cross-functionally to enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Compliance & Customer Support

Freelance

Aug 2024 - Present (10 months)

Reviewed crypto transaction cases using Chainalysis & SEON for fraud/AML risks. Conducted KYC onboarding, EDD reviews (SIP, PEP), RFIs, and liaised with regulators and law enforcement.

Crypto Transactions Chainalysis AML KYC EDD Fireblocks Policy Management

Customer Support Specialist

Wise

Dec 2023 - Present (1 year 6 months)

Owned escalated complaints and complex regulatory cases (FCA), working with compliance, legal, and executive teams. Supported frontline and high-value client issues across stocks & assets products.

Compliance Legal Support Customer Escalation Product Support Training Programs Documentation Team Leadership Customer Experience Risk Management

Customer Support Associate

Wise

Feb 2023 - Present (2 years 4 months)

Managed global B2C and B2B payment issues via phone/email in a fast-paced fintech setting. Handled FCA-regulated complaints and escalations with professionalism and empathy.

B2B Payments Fintech Customer Escalation Training Mentoring

Google Ads Specialist

Majorel (Google Account)

Aug 2022 - Present (2 years 10 months)

Supported a diverse portfolio of B2B clients including PepsiCo, delivering campaign performance analysis and optimization strategies. Provided guidance on structuring, targeting, and bidding, driving client ROI.

Google Ads Campaign Analysis Optimization Targeting ROI Troubleshooting

Customer Support Lead

Smein Hosting N.V.

Feb 2019 - Present (6 years 4 months)

Led live chat/email operations in a high-volume fintech support environment. Supervised agents, handled escalations, and maintained quality standards.

Email Support Team Supervision Customer Escalation Quality Process Improvement

Education

Degrees, certifications, and relevant coursework

Tartu Commerce Gymnasium

Primary Education, General Studies

Completed primary education at Tartu Commerce Gymnasium, focusing on foundational academic subjects.

Zealand Business College

Butcher's Certificate, Butchery

Completed a short vocational program to earn a Butcher's Certificate from Zealand Business College. This program provided practical skills and knowledge in butchery.